NICE CXone Voice Builder

Veriipro; Madison (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Veriipro is seeking a NICE CXone Voice Builder with hands-on experience designing and configuring voice solutions, IVRs, call flows, and routing within the NICE CXone platform. The role will translate business requirements into effective voice solutions and collaborate with stakeholders to deliver seamless customer experiences.

You will design, build, configure, and maintain NICE CXone voice solutions, develop IVRs and routing logic, translate business needs into scalable voice configurations,

Qualifications

• Hands-on experience building voice solutions on NICE CXone CX1.
• Strong ability to configure IVRs, call flows, routing prompts and related voice components.
• Ability to translate business requirements into scalable voice configurations.

Responsibilities

• Design, build, configure, and maintain NICE CXone voice solutions.
• Develop and configure IVRs, call flows, routing logic, prompts, and related voice components.
• Translate business requirements into scalable and functional voice solutions.
• Support integrations and dependencies affecting voice workflows.
• Test and troubleshoot voice functionality to ensure expected performance.
• Collaborate with business, technical, and project stakeholders to meet requirements.
• Support continuous improvement of voice solutions and customer experiences.

Skills

NICE CXone CX1

IVR configuration

Call flows

Routing logic

Voice testing

Stakeholder collaboration

Job description

We are seeking a NICE CXone Voice Builder with hands-on experience designing and configuring voice solutions, IVRs, call flows, and routing within the NICE CXone (CX1) platform. The role will translate business requirements into effective voice solutions and collaborate with stakeholders to deliver seamless customer experiences.

Required Technical/Functional Skills

• Hands-on experience building voice solutions using NICE CXone (CX1).
• Strong experience configuring IVRs, call flows, routing, prompts, and voice functionality.
• Ability to translate business and operational requirements into functional voice configurations.
• Experience supporting integrations and system dependencies impacting voice workflows.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and stakeholder collaboration skills.

Roles & Responsibilities

• Design, build, configure, and maintain NICE CXone voice solutions.
• Develop and configure IVRs, call flows, routing logic, prompts, and related voice components.
• Translate business requirements into scalable and functional voice solutions.
• Support integrations and dependencies affecting voice workflows.
• Test and troubleshoot voice functionality to ensure expected performance.
• Collaborate with business, technical, and project stakeholders to ensure voice experiences meet requirements.
• Support continuous improvement of voice solutions and customer experiences.