NiCE CXone Developer

VBeyond Corporation; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

VBeyond Corporation seeks an experienced CX architecture specialist to design and optimize NICE CXone architectures and LiveVox-enabled call flows across voice and digital channels.

You will develop high-level and low-level designs, data flow diagrams, and routing plans to ensure scalable, highly available systems. The role involves leading integration with CRM/ERP/WFM/QM and analytics, supporting telephony integrations, and driving AI-driven enhancements across the CX stack.

Responsibilities

• Design NICE CXone architecture and call flows for voice and digital channels to support inbound and outbound interactions.
• Define data flow diagrams and routing plans for scalable, high-availability systems.
• Lead integration of CRM/ERP/WFM/QM and analytics with telephony using REST/SOAP/Webhooks.
• Support telephony integrations and drive AI/automation enhancements across the CX stack.
• Conduct architectural reviews, validate designs, and approve integrations/scripts.
• Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.

Job description

Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox

Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.

• Ensuring scalability, high availability, disaster recovery, and compliance in architecture
• Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
• Support telephony integrations
• Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.s.
• Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
• Drive AI/automation/analytics enhancements across the CX stack
• Evaluate new features and roadmap updates to adopt in the environment
• Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
• Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
• Optimize system performance and troubleshoot complex issues.
• Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
• Liaison with client, provide consulting for cloud migration and CX transformation.
• Implement best practices for code quality and maintainability.
• Lead root cause analysis for platform issues and critical incidentsAdd details about Core Technical and Domain Skills

Preferred Skill and Experience

Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox

Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.