Nexthink Architect & Automation SME

Propelsys Technologies LLC; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Propelsys Technologies LLC in NY seeks a Nexthink Architect and Automation SME to lead design, implementation, and optimization of Nexthink across a global IT environment. The role focuses on proactive IT operations, DEX improvements, automation, and self-healing to enhance service quality.

You will architect Nexthink solutions, build Investigations, Campaigns, Remote Actions, and dashboards, and drive data-driven insights while integrating with ITSM and automation platforms such as ServiceNow,

Qualifications

• 8+ years IT experience with 3+ years Nexthink experience.
• Strong Nexthink capabilities in architecture, investigations, campaigns, and dashboards.
• Experience integrating Nexthink with ITSM and automation platforms.
• Proficient in PowerShell and enterprise automation.
• Strong analytical, troubleshooting, and stakeholder management skills.

Responsibilities

• Architect and implement Nexthink solutions aligned to business and IT objectives.
• Design and develop Nexthink Investigations, Campaigns, Remote Actions, and dashboards.
• Build automation and self-healing use cases to improve employee experience and reduce incident volumes.
• Drive proactive monitoring and data-driven insights for End User Services environments.
• Integrate Nexthink with ITSM and automation platforms such as ServiceNow, PowerShell, Aisera, and Microsoft technologies.
• Define DEX metrics, reporting frameworks, and executive dashboards.
• Provide technical leadership, governance, and best practices for Nexthink adoption.
• Collaborate with Service Desk, Workplace Services, Infrastructure, and Security teams to identify automation opportunities.

Skills

Nexthink Architecture

Infinity Platform

Engage

Act

Remote Actions

Automation Workflows

DEX Dashboards

PowerShell

ServiceNow Integration

ITSM Tools

Tools

ServiceNow

Aisera

Microsoft Technologies

PowerShell

Job description

Role Title: Nexthink Architect & Automation SME

Location: NY (5 days onsite)

Experience: 8+ Years (3+ Years in Nexthink)

FTE Profiles Only (USC)

Client: Birlasoft

Role Summary

We are seeking a highly skilled Nexthink Architect and Automation SME to lead the design, implementation, and optimisation of Nexthink across a global IT environment. The role will focus on driving proactive IT operations, digital employee experience (DEX) improvements, automation, and self-healing capabilities to enhance service quality and reduce operational effort.

Key Responsibilities

• Architect and implement Nexthink solutions aligned to business and IT objectives.
• Design and develop Nexthink Investigations, Campaigns, Remote Actions, and dashboards.
• Build automation and self-healing use cases to improve employee experience and reduce incident volumes.
• Drive proactive monitoring and data-driven insights for End User Services environments.
• Integrate Nexthink with ITSM and automation platforms such as ServiceNow, PowerShell, Aisera, and Microsoft technologies.
• Define DEX metrics, reporting frameworks, and executive dashboards.
• Provide technical leadership, governance, and best practices for Nexthink adoption.
• Collaborate with Service Desk, Workplace Services, Infrastructure, and Security teams to identify automation opportunities.

Required Skills

• Strong expertise in Nexthink Architecture, Infinity Platform, Engage, and Act.
• Hands-on experience developing Remote Actions, Automation Workflows, and DEX dashboards.
• Proficiency in PowerShell and enterprise automation.
• Experience integrating Nexthink with ServiceNow and other IT operations tools.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Experience in global End User Computing (EUC) and Digital Workplace environments.

Preferred Certifications

• Nexthink Certified Professional / Expert.
• ITIL Foundation or equivalent.