NEXTHINK Infrastructure Engineer

Habitat For Humanity Of Durham; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Habitat For Humanity Of Durham is seeking a highly skilled Nexthink Developer to design, develop, and expand their Nexthink platform. This role focuses on engaging with stakeholders, developing dashboards, and automating processes to enhance the Digital Employee Experience (DEX).

The ideal candidate has at least 5 years of experience in infrastructure engineering and a solid grasp of enterprise infrastructure technologies. Benefits include medical, dental, vision insurance, and a 401(k) plan.

Qualifications

• Minimum of 5 years of professional experience in infrastructure engineering.
• Experience working in Agile teams and knowledge of Agile development & release practices.
• Strong communication and stakeholder management skills.

Responsibilities

• Design and build Nexthink dashboards and data models.
• Develop and maintain remote actions and automation flows.
• Partner with cross-functional teams to gather and refine requirements.

Skills

Enterprise infrastructure technologies knowledge

Data visualization and dashboard design

Scripting/automation (PowerShell or similar)

Agile development practices

Stakeholder management

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field

Tools

Nexthink

ServiceNow

Job description

Overview

We are seeking a highly skilled Nexthink Developer to support the design, development, and expansion of our Nexthink platform. This role focuses on dashboard development, stakeholder engagement, and automation through Nexthink flows and remote actions to drive proactive issue resolution and improve the Digital Employee Experience (DEX).

Job Responsibilities

• Design and build Nexthink dashboards, investigations, and data models to deliver actionable insights
• Develop and maintain remote actions and automation flows to enable proactive remediation
• Configure campaigns, alerts, and monitoring to improve endpoint visibility and performance
• Build and optimize automated workflows to reduce manual effort and incident volume
• Translate use cases into scalable Nexthink solutions (device health, application performance, incident prevention)
• Partner with engineering teams to implement self-healing and proactive IT capabilities
• Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements
• Act as a bridge between technical teams and business stakeholders, ensuring solutions meet operational needs
• Analyze endpoint data to identify trends, recurring issues, and optimization opportunities
• Create dashboards that track key metrics (DEX, incident drivers, performance issues)
• Support leadership with data-driven recommendations

Additional Responsibilities

1. Designs, builds, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains
2. Applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure
3. Manages infrastructure engineering projects and processes aligned with organizational policies and regulatory requirements
4. Collaborates with cross‑functional teams and stakeholders to integrate new technologies and continuously improve infrastructure standards and processes
5. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability
6. Supports compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence
7. Reviews and guides infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing
8. Provides technical guidance and direction to lower‑level technical professionals
9. Develops technical solutions with deep analysis of infrastructure systems and leads infrastructure processes

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field
• Minimum of 5 years of professional experience in infrastructure engineering
• Strong knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware

Preferred Qualifications

• Experience working in Agile teams and knowledge of Agile development & release practices; experience supporting a team with DevOps in an Enterprise Agile framework (SAFe, LeSS, DAD, Enterprise Scrum, Nexus, etc.)
• Hands‑on experience with Nexthink (dashboards, investigations, remote actions, campaigns)
• 4–7+ years of experience in IT engineering, EUC, or IT operations
• Proven ability to translate business requirements into technical solutions
• Strong communication and stakeholder management skills
• Strong experience with data visualization and dashboard design
• Strong experience with scripting/automation (PowerShell or similar)
• Strong experience with ITSM platforms (ServiceNow preferred)

Benefits

Eligible employees receive medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Employees also receive at least 10 days of vacation and 10 sick days (pro‑rated), paid holidays, and access to additional benefits such as defined benefit pension plan, restricted stock units, or deferred compensation plan, depending on the position and division.

Equal Opportunity Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.