(NEX NORFOLK) - CASHIER

Navy Lodge; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange in Norfolk seeks a friendly cashier who will be the face of the store, assisting customers and promoting products and services. You will learn our offerings and communicate our purpose professionally, with a positive attitude that supports the brand.

The role emphasizes cash handling, POS usage, and delivering excellent service in a fast-paced environment. Availability for varied hours, including weekends and holidays, is required.

Qualifications

• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Basic math and cash-handling ability.
• Knowledge of POS systems and how to help customers.

Responsibilities

• Engage with customers and identify their needs.
• Direct customers to merchandise and inform them of promotions and events.
• Operate the POS system, process cash, card payments, and returns.
• Maintain a tidy checkout area and accurate cash handling.

Skills

Customer service

POS systems

Communication

Education

High school diploma or equivalent

Job description

Job Description - (NEX NORFOLK) - CASHIER (26000425)

Job Description

Job Number

26000425

Organization

NAVSTA Norfolk Pay Range : $15.00 + BASED ON EXPERIENCE

Job Summary

As a Cashier you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.

Organization

• Maintaining check-out area appearance.
• Moving and re-stocking bags/packaging materials/labels.
• Interact with customer to ensure they found everything they needed.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
• Maintaining change funds and accounts for sales receipts.
• Completing various forms of paperwork, reports, and reconciliation.
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories).
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.

Other Duties as assigned.

QUALIFICATIONS

• Product Knowledge.
• Knowledge of Point-of-Sale systems.

Experience

• Retail or relevant work experience preferred but not required.

Communication Skills

Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages. Must be able to make change in American monetary units.

Reasoning Ability

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

No experience required. High school graduate or equivalent preferred.