(NEX NORFOLK) CASHIER

NAVSTA Norfolk; Norfolk (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Navy Exchange in Norfolk, VA is seeking a friendly cashier to be the face of our store and provide excellent customer service. You will learn our products, process transactions on the POS, handle cash, and help customers find items and understand promotions.

The role emphasizes accurate cash handling, a neat checkout area, and contributing to a positive shopping experience for our Navy community. Availability for varied hours is expected.

Qualifications

• Product knowledge is required.
• Familiarity with POS systems.
• Excellent customer service and communication.

Responsibilities

• Assist customers and help them identify products and services.
• Maintain a well-organized checkout area and assist with stocking.
• Process sales transactions accurately using the POS system and handle cash securely.
• Engage customers to promote promotions and events and maintain professional behavior.

Skills

Product knowledge

Point-of-Sale systems

Education

High school diploma or equivalent

Job description

Job Description - (NEX NORFOLK) CASHIER (26000377)

Job Description

Job Number:

26000377

Organization

NAVSTA Norfolk Pay Range : $15.00 + BASED ON EXPERIENCE

Job Summary:

As a Cashier you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

• Customer Service
  • Proactively engage and make a connection with customers.
  • Asking questions and listening to customer's needs.
  • Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
  • Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
• Organization
  • Maintaining check-out area appearance.
  • Moving and re-stocking bags/packaging materials/labels.
  • Interact with customer to ensure they found everything they needed.
  • Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
  • Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
  • Maintaining change funds and accounts for sales receipts.
  • Completing various forms of paperwork, reports, and reconciliation.
  • Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories).
  • Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
  • Other Duties as assigned.

QUALIFICATIONS

• Product Knowledge.
• Knowledge of Point-of-Sale systems.

Experience

• Retail or relevant work experience preferred but not required.

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division. Ability to use a calculator and calculate percentages. Must be able to make change in American monetary units.

Reasoning Ability

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays.

No experience required. High school graduate or equivalent preferred.