(NEX NORFOLK) SALES ASSOCIATE - SHOES

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is seeking a Sales Associate at NAVSTA Norfolk, VA to deliver exceptional customer service, assist customers with product selections, and support ongoing promotions. The role requires excellent interpersonal skills, basic math, and the ability to work in a fast-paced retail environment.

The position is full-time (35+ hours) in Norfolk, with the store expected to maintain inventory accuracy and provide trustworthy cash handling.

Qualifications

• Provides customer service and helps customers find products and understand promotions.
• Must be able to learn products and articulate the company mission in a professional way.
• Retail experience is preferred but not required.

Responsibilities

• Proactively engage customers and build connections.
• Ask questions and listen to customer needs.
• Direct customers to merchandise and inform them about events and promotions (STAR card).
• Provide premier customer service and maintain store appearance.
• Cross-sell and upsell; know store layout and current promotions.
• Process transactions using POS system and handle cash/credit card payments.
• Complete paperwork, reports, and reconciliations.
• Be keeper of merchandise and participate in inventory processes.

Skills

Customer service

Sales

Organization

Communication

Teamwork

Cash handling

Multi-tasking

Education

High School Diploma

Tools

POS system

Cash handling equipment

Job description

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties And Responsibilities

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
• Provide premier customer service
• Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance

SALES

• Cross-selling products and knowing layout of the store
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs
• Upselling products
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards credit cards, debit cards, (cash handling) including counting money and returning accurate amounts to customer
• Completing various forms of paperwork, reports, and reconciliation

INVENTORY

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

Qualifications

PRODUCT KNOWLEDGE

• Basic knowledge of products merchandise

Experience

• Retail experience, preferred but not required

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematic Skills

• Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holiday

No Experience Required. High School Graduate Or Equivalent Preferred.

Primary Location

United States-Virginia-Norfolk

Organization

NAVSTA Norfolk

Schedule

Full-Time (35 + hours)

Unposting Date

Nov 10, 2026, 10:59:00 PM