(NEX NORFOLK) - SPECIALTY SALES ASSOCIATE - TAILORING

NAVSTA Norfolk; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange in Norfolk is seeking a Specialty Sales Associate focused on tailoring. You will assist customers, demonstrate product features, and represent the Navy Exchange brand with a professional, helpful demeanor.

Responsibilities include customer service, cross-selling, inventory management, operating a POS, handling special orders, and maintaining store appearance. Measurements for tailoring may be required to ensure proper fit.

Qualifications

• 1-2 years of Retail or relevant work experience.
• 6 months of product-specific experience.
• Strong interpersonal and communication skills.
• Basic math functions and calculator use.
• Ability to take measurements for tailoring when required.

Responsibilities

• Provide excellent customer service and engage customers proactively.
• Direct customers to merchandise and inform them about promotions.
• Maintain store appearance and know inventory layout.
• Cross-sell, upsell, and communicate product features and specs.
• Process transactions using the Point-of-Sales system and handle cash.
• Complete paperwork, reports, and manage special orders as needed.
• Be the keeper of merchandise and participate in inventories.

Skills

Customer Service

Product Knowledge

Communication

Math

Teamwork

Sales

Tools

Point-of-Sale system

Job description

Job Description - (NEX NORFOLK) - SPECIALTY SALES ASSOCIATE - TAILORING (2600042U)

Job Description

Job Number: 2600042U

Organization

NAVSTA Norfolk Pay Range : $15.00 + BASED ON EXPERIENCE

Job Summary:

As a Specialty Sales Associate you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card.
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Uses specific knowledge to demonstrate product features and provide comparisons with similar products.
• When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.

Organization

• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation.
• May handle special order merchandise requests including ordering, tracking, and providing updates to customer.
• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories) .
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments

Other Duties as assigned

QUALIFICATIONS

• Product Knowledge
• In depth technical knowledge of how products work, warranties, and ability to compare products by features.

Experience

• 1-2 years of Retail or relevant work experience required; 6 months of product specific experience required.

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to use a calculator and calculate percentages and ratios.

Reasoning Ability

• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
• Ability to understand and problem solve customer needs.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typicaly performed indoors, but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours; which may include early mornings, evenings, weekends and holidays.

GENERAL EXPERIENCE

6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.