Newark Branch Teller: Frontline Banking

Citi; Newark (NJ); On-site; USD 41,600 - 51,960; Full time

Job summary

The Citi Teller in Newark, NJ provides entry-level support for branch operations, assisting with client-facing services and transaction processing to help meet revenue goals. You will deliver high-quality service by accurately handling cash and guiding customers to Citi’s digital tools.

This role emphasizes teamwork, compliance with policies, and problem solving to resolve client concerns while expanding knowledge of Citi products and services.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem‑solving and communication skills.
• Ability to work well in a team‑oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client financial goals.
• Educate clients on digital and self‑service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all employees and will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales experience

Money handling

Problem-solving

Teamwork

Communication

Education

High School diploma or equivalent

Job description

The Citi Teller in Newark, NJ provides entry-level support for branch operations, assisting with client-facing services and transaction processing to help meet revenue goals. You will deliver high-quality service by accurately handling cash and guiding customers to Citi’s digital tools.

This role emphasizes teamwork, compliance with policies, and problem solving to resolve client concerns while expanding knowledge of Citi products and services.