Part-Time (20 Hours) Teller - Newark Branch

Citigroup Inc.; Newark (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

Citigroup Inc. is seeking an entry-level Teller to support branch operations and provide day-to-day client services.

You will handle transactions, cash management, and help drive revenue by offering appropriate solutions in partnership with the Customer Service function. You will serve as the first point of contact for Citi clients, perform accurate banking transactions, educate clients on digital tools, and follow all policies to protect client and bank assets while delivering exceptional

Qualifications

• High School diploma or equivalent required.
• Previous sales and customer service experience preferred.
• Money handling experience preferred.
• Strong problem solving and communication skills.
• Ability to work well in a team.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly and efficient customer service.
• Perform banking transactions and manage cash for the branch, including vault cash where applicable.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service tools offered by Citi.
• Adhere to bank policies, controls, and regulatory procedures to safeguard assets and ensure compliance.

Skills

Customer service

Money handling

Sales experience

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Equal Opportunity Employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.