New York Showroom Experience Specialist

Corston Architectural Detail

New York (NY)

On-site

USD 40,000 - 50,000

Full time

4 days ago

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Job summary

Corston Architectural Detail seeks a Customer Experience Advisor for its New York showroom. You will deliver best-in-class service via phone, email and in-person interactions, handling inquiries, quotes and records in our CRM.

The role requires a friendly, proactive attitude, strong communication and the ability to manage high showroom traffic Monday–Friday 8:30am–5:00pm. Based in New York Design Center, you will work with trade and retail customers to ensure a positive, engaging journey from

Qualifications

Must have a minimum 1 year customer service and showroom experience.
Ability to communicate clearly and professionally with customers.
Strong attention to detail and accuracy.

Responsibilities

Provide excellent customer service via telephone, email and face to face
Manage a high volume of daily customer enquiries efficiently and professionally
Engage with customers in a friendly, attentive, and professional manner with the showroom
Actively listen and understand customer needs and concerns
Strive to achieve first-contact resolution
Support inbound trade enquiries
Prepare and manage customer quotes
Maintain up to date and accurate records of our customers within our CRM system
During busy times within the showroom you will be expected to meet and greet customers
Keep and maintain showroom cleanliness throughout the week.
On-site role Monday through Friday 8:30am - 5:00pm