New York Customer Insights Representative

IWS Group; New York (NY); Remote; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

IWS Group is seeking detail-oriented individuals to join as Shopper Insights Associates who will visit retail locations and assess service quality and customer experience. You will act as a regular customer to provide objective feedback and report your observations with accuracy.

Responsibilities include documenting findings, adhering to guidelines, and maintaining confidentiality. Training is provided; ages 21–25 are required for regulatory reasons.

Qualifications

• Excellent attention to detail and observational skills.
• Strong written communication skills.
• Ability to follow detailed instructions and complete assignments on time.
• Access to a smartphone, computer, and reliable internet connection.
• Dependability and integrity.
• No prior experience necessary; training provided.
• Age 21–25 required.

Responsibilities

• Visit assigned locations and pose as a typical customer.
• Observe and evaluate service quality, behavior, product availability, cleanliness, and store appearance.
• Follow assignment guidelines and scenarios for each shop.
• Record detailed and objective observations in a written report.
• Submit completed reports by the deadline.
• Maintain confidentiality of your role as a mystery shopper.

Skills

Attention to detail

Observational skills

Written communication

Follow detailed instructions

Reliability

Travel flexibility

Job description

ob Summary:

We are seeking detail-oriented and observant individuals to join our team as Shopper Insights Associate . As a Client Insights Associate, you will visit retail stores, restaurants, or service providers posing as a regular customer to evaluate the quality of service, cleanliness, product knowledge, and overall customer experience. Your feedback will help companies improve their customer service and operational standards.

AGES: 21-25 required due to Bars Program regulations.

Key Responsibilities:

• Visit assigned locations (or complete online/phone assignments) and pose as a typical customer.
• Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance.
• Follow specific assignment guidelines and scenarios provided for each shop.
• Record detailed and objective observations in a written report.
• Submit completed reports by the specified deadline.
• Maintain confidentiality of your role and identity as a mystery shopper.

Requirements:

• Excellent attention to detail and observational skills.
• Strong written communication skills.
• Ability to follow detailed instructions and complete assignments on time.
• Access to a smartphone, computer, and reliable internet connection.
• Dependability and integrity.
• No prior experience necessary training or guidelines provided.
• Age 21- 25 Only

Preferred Qualifications:

• Entry level experience.
• Ability to travel to various locations withing NJ and NY
• Flexibility in scheduling.

Compensation:

• Pay varies by assignment and may include reimbursement for purchases.
• Expense Reimbursement

Job Types: Full-time, Part-time

Benefits:

• Flexible schedule

Work Location: On the road