Mystery Shopper & Customer Insights Associate

Iws-Group; New York (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Iws-Group is seeking detail-oriented individuals to join as Shopper Insights Associate. You will visit retail stores, restaurants, or service providers posing as a regular customer to assess service quality and overall experience. Roles include full-time and part-time options with on-the-road work and flexible scheduling.

There are age restrictions for the Bars Program: 21–25. No prior experience is required as training is provided. Travel within NJ and NY may be required.

Qualifications

• Excellent attention to detail and observational skills.
• Strong written communication skills.
• Ability to follow detailed instructions and complete assignments on time.
• Access to a smartphone, computer, and reliable internet connection.

Responsibilities

• Visit assigned locations (or complete online/phone assignments) and pose as a typical customer.
• Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance.
• Follow specific assignment guidelines and scenarios provided for each shop.
• Record detailed and objective observations in a written report.
• Submit completed reports by the specified deadline.
• Maintain confidentiality of your role and identity as a mystery shopper.

Skills

Attention to detail

Written communication

Follow instructions

Reliability

Job description

Iws-Group is seeking detail-oriented individuals to join as Shopper Insights Associate. You will visit retail stores, restaurants, or service providers posing as a regular customer to assess service quality and overall experience. Roles include full-time and part-time options with on-the-road work and flexible scheduling.

There are age restrictions for the Bars Program: 21–25. No prior experience is required as training is provided. Travel within NJ and NY may be required.