Client Insights Associate

IWS Group; Perth Amboy (NJ); Hybrid; USD 20,664 - 27,552; Full time

Benefits offered by this job

Flexible schedule

Expense reimbursement

Job summary

A customer insights agency is seeking detail-oriented individuals as Shopper Insights Associates. Responsibilities include visiting retail locations to assess service quality, cleanliness, and customer experience. The ideal candidates will have strong observational and written communication skills, be age 21-25, and possess access to necessary technology. The position offers varied assignments with reimbursement for purchases, along with flexible work hours on the road.

Qualifications

• Excellent attention to detail and observational skills.
• Strong written communication skills.
• Ability to follow detailed instructions and complete assignments on time.
• Access to a smartphone, computer, and reliable internet connection.
• Dependability and integrity.
• No prior experience necessary; training or guidelines provided.
• Age 21-25 Only

Responsibilities

• Visit assigned locations and pose as a typical customer.
• Observe and evaluate customer service and store appearance.
• Record detailed and objective observations in a written report.
• Submit completed reports by the specified deadline.
• Maintain confidentiality of your role as a mystery shopper.

Skills

Attention to detail

Observational skills

Written communication

Job description

Job Summary

We are seeking detail-oriented and observant individuals to join our team as Shopper Insights Associate. As a Client Insights Associate, you will visit retail stores, restaurants, or service providers posing as a regular customer to evaluate the quality of service, cleanliness, product knowledge, and overall customer experience. Your feedback will help companies improve their customer service and operational standards.

Ages

AGES: 21-25 required for this job due to the Bars Program regulations.

Responsibilities

• Visit assigned locations (or complete online/phone assignments) and pose as a typical customer.
• Observe and evaluate customer service, employee behavior, product availability, cleanliness, and store appearance.
• Follow specific assignment guidelines and scenarios provided for each shop.
• Record detailed and objective observations in a written report.
• Submit completed reports by the specified deadline.
• Maintain confidentiality of your role and identity as a mystery shopper.

Qualifications

• Excellent attention to detail and observational skills.
• Strong written communication skills.
• Ability to follow detailed instructions and complete assignments on time.
• Access to a smartphone, computer, and reliable internet connection.
• Dependability and integrity.
• No prior experience necessary; training or guidelines provided.
• Age 21-25 Only

Preferred Qualifications

• Entry level experience.
• Ability to travel to various locations within NJ and NY.
• Flexibility in scheduling.

Compensation

• Pay varies by assignment and may include reimbursement for purchases.
• Expense Reimbursement

Job Types: Full-time, Part-time

Benefits

• Flexible schedule

Work Location: On the road