New York Abortion Access Hub Navigator

Fund for Public Health in NYC; New York (NY); Híbrido; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PSLF eligible employer

Paid Time Off

Medical, dental, and life insurance

Retirement plan

Flexible spending accounts

Meaningful work

Descripción de la vacante

Fund for Public Health in NYC is seeking a Hub Navigator for the Abortion Access Hub in New York City. You will respond to calls and chats, assess needs, and provide referrals and warm handoffs to abortion care providers and related resources.

The role emphasizes empathetic, confidential client interactions, adherence to scripts, and collaboration with the supervisor. A health/public health background and Spanish language skills are highly valued.

Formación

• Health-related professional experience or public health training.
• Professional, positive attitude and strong work ethic.
• Ability to understand institutional bias and its impact on underserved communities.
• Excellent interpersonal skills with diverse groups during crises.
• Commitment to supporting communities affected by oppression.
• Empathy and nonjudgmental approach.
• Strong organizational skills.
• Critical thinking and sound judgment.
• Experience navigating computer systems and data security policies.

Responsabilidades

• Respond to telephone calls and online chats requesting information or referral to abortion services.
• Complete brief scripted interviews and needs assessments.
• Identify abortion needs based on type, location, date/time, and insurance.
• Assess whether additional funding/support is needed for access to care.
• Provide warm handoff to a provider based on identified needs.
• Reinforce that abortion is safe, legal, and available in New York.
• Connect callers to providers, navigators, and financial assistance resources.
• Record information into the data system and follow scripts.
• Maintain regular communication with supervisor.
• Obtain telephone consent for warm handoffs to other organizations.
• Protect privacy and confidentiality.
• Perform other duties to support department goals.

Conocimientos

Public health experience

Interpersonal skills

Spanish proficiency

English proficiency

Empathy

Organizational skills

Critical thinking

Bias awareness

Work ethic

Data systems experience

Descripción del empleo

Job Title: New York Abortion Access Hub Navigator

Department: Sexual and Reproductive Health Equity Unit

Division: Family and Child Health Bureau: Maternal, Infant and Reproductive Health

Location: 125 Worth St. New York, NY 10013

Reports to Title: Deputy Director, Abortion Access Hub

Direct Reports Title(s): N/A

Schedule & Hours: Mon-Fri, 8:00AM-4:00 PM.

Workplace Flexibility Modality: Hybrid: Mon/Wed - remote; Tue/Thu/Fri - in office.

Work Environment: Office environment

Grant End Date: 09/30/2028 (with possibility of extension)

Created Date: 8/17/2026

Revised Date: 8/17/2026

Salary: $45,000 - $50,000 annually

FLSA Classification: Non- Exempt

Who We Are:

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

Our Culture:

We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

About The Role:

The Bureau of Maternal, Infant and Reproductive Health is seeking a Hub Navigator for its Abortion Access Hub to provide referrals on where and how to obtain an abortion in New York State. Navigators will conduct brief interviews with callers and chatters to the Hub to find out their abortion needs based on type of abortion, preferred location, date/time availability, and insurance; do a needs assessment on whether they require additional funding and/or support to access care (such as transportation, child care, housing, etc.); and provide a warm handoff to a provider based on identified needs.

About the Program:

After the Supreme Court eliminated federal protections for abortion in Dobbs v. Jackson Women’s Health Organization, the NYC Health Department launched a series of programs designed to protect and promote abortion access in New York City, including the Abortion Access Hub, which opened on November 1, 2022. The Hub is the first centralized, municipally funded navigation and referral helpline for people coming from anywhere seeking abortion information and care in New York City. We are expanding the Hub’s referral network to include abortion providers in the rest of New York State to create a statewide referral, Hub.

Responsibilities:

• Respond to telephone calls and online chats from people who request information or referral to abortion services and to complete brief scripted interviews and needs assessments including the following:
• Find out their abortion needs based on type of abortion, preferred location, date/time availability, and insurance.
• Do a needs assessment on whether they require additional funding and/or support to access care (such as transportation, childcare, housing, etc.).
• Provide warm handoff to a provider depending on identified needs.
• Reinforce messages that abortion is safe, legal, and available in New York.
• Based on assessments, connect callers and chatters to abortion care providers, abortion care navigators, financial assistance resources, and other resources using approved resource list.
• Communicate in a professional and empathetic manner.
• Collect and record information into the data system.
• Follow approved scripts and protocols.
• Maintain daily communication with their supervisor as assigned.
• Receive telephone consent for warm handoff to other organizations offering services.
• Protect and maintain individuals’ privacy and confidentiality.
• Other duties as assigned to support the overall goals and mission of the department/organization.

Requirements:

• Health-related professional experience or public health training.
• Ability to demonstrate a professional, positive attitude and work ethic.
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress.
• Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.).
• Ability to show empathy and be nonjudgmental towards distressed individuals
• Excellent organizational skills.
• Critical thinking and sound judgment.
• Experience navigating computer systems and ability to comply with data integrity and security policies, safeguarding all personal identifiable information.
• Ability to speak, read, and write English.
• Strong preference for Spanish-speaking proficiency.
• Candidates of highly impacted communities are strongly encouraged to apply.

Employment is contingent upon the successful completion of a background check

Benefits:

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

Equal Employment Opportunity Statement:

FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.

At-Will Employment Statement:

Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.

Residency Requirement:

You must live in the New York City Tri-state area (NY, NJ, CT) to be considered for a position at FPHNY.