Hub Navigator

FPHNY Recruitment Team; New York (NY); Ibrido; USD 53.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Public Service Loan Forgiveness (PSLF)

Generous PTO

Medical, dental, life insurance

Retirement plan with employer contrib.

Flexible spending medical & commuter

Meaningful work advancing health-equty

Descrizione del lavoro

The Fund for Public Health in New York City (FPHNYC) is seeking a Gender-Affirming Care Access Hub Navigator in New York City. The role involves connecting callers to gender-affirming care and services, making referrals, and using approved scripts to assess needs and coordinate care.

A strong commitment to sexual and reproductive health rights is essential. Expect a 35-hour work week, Mon-Fri, with partial telework possible after probation.

Competenze

• High school graduation or equivalent with three years of community work experience or related duties.
• Education/experience equivalent to above as an alternative.

Mansioni

• Answer calls and chats with NYC residents seeking information or referrals to gender-affirming care providers.
• Determine care needs based on location, schedule, and insurance status; assess for additional referrals.
• Provide warm handoffs to providers or connect with support services as needed.
• Collect and record information into the data system following scripts and protocols.
• Maintain daily communication with supervisor and obtain telephone consent for referrals.
• Protect and maintain individuals’ privacy and confidentiality.

Conoscenze

Interpersonal communication

Written communication

Research skills

Detail oriented

TGNCNB understanding

Formazione

High school diploma or equivalent

3 years community work experience or equivalent

Strumenti

Microsoft Office Suite (Excel, Word, PowerPoint)

Descrizione del lavoro

Job Title: Gender-Affirming Care Hub Navigator
Department: Navigation Services Hub
Division: Family and Child Health
Bureau: Maternal, Infant and Reproductive Health

Location: 125 Worth Street, New York, NY

Reports To: Deputy Director of Abortion Access Hub

Schedule & Hours: Mon-Fri, 9am–5pm; 35 hours per week

Workplace Flexibility Modality: Partial telework schedule is possible after completing probationary period

Work Environment: Office/Remote work

Grant End Date: NA

Salary: $52,764

FLSA Classification: Non - Exempt

Who We Are

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. Itfacilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

Our Culture

We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

About The Role

The Bureau of Maternal, Infant and Reproductive Health is seeking a Gender-Affirming Care Access Hub Navigator to work under the direction of the Deputy Director of the Abortion Access Hub to connect callers and chatters to gender affirming care in NYC by making referrals to medical providers and service providers. The successful candidate will have experience working in these settings, have relationships with organizations and youth-serving professionals and display self-motivation, accuracy, efficiency, empathy, and intellectual curiosity.

About the Program

Gender-affirming care (GAC) is recognized by major U.S. medical associations as medically necessary for many transgender and gender-diverse people. In addition, many transgender and gender non-conforming/non-binary (TGNCNB) individuals also need legal or practical assistance in updating their identification documents, combatting jobs or housing discrimination, or even accessing education or bathrooms. Research shows GAC is associated with reduced depression and suicidal ideation, and better long-term mental health outcomes. Denial of care or legal recognition of one’s identity increases risk of mental health crisis and unsafe self-treatment. Yet access has become increasingly difficult due to state-level restrictions, insurance barriers, and shifting federal guidance.

The combination of federal and state legal pressures, coupled with social stigma, creates tangible and psychological barriers to care and civil equality. Policymakers, especially at the local level, have a critical role in safeguarding these essential services and protecting the rights of transgender and gender-diverse people.

New York has been an innovator and leader in sexual and reproductive health. Both our city and state government officials have been proactive in creating protections for not only abortion but also gender affirming communities and health care. The New York City Department of Health and Mental Hygiene (NYC DOHMH) has long followed the tenets of the Sexual and Reproductive Justice Framework which states that all people should have the power and resources to make healthy decisions about their bodies, including sexuality and reproduction.

As part of these efforts, the Health Department will develop and implement a navigation Hub to connect callers and chatters to information, services and gender-affirming care in New York City.

Responsibilities

The Gender-Affirming Care Access Hub Navigator will:

Answer telephone calls and chats with people in NYC who request information or referral to gender affirming care providers and to complete brief scripted interviews and needs assessments including the following:

1. Determine their gender affirming care needs based on preferred location, date/time availability, and insurance status

2. Determine if they require additional referrals to other organizations and/or support to access care.

3. Provide a warm handoff to a provider or provide support services depending on identified needs

• Reinforce messages that gender affirming care is available in NYC.

• Based on assessments, connect callers to gender affirming care providers, insurance and financial assistance resources, and other resources using an agency-approved resource list.

• Communicate in a professional and empathetic manner

• Collect and record information into the data system

• Follow approved scripts and protocols

• Maintain daily communication with their supervisor, as assigned

• Receive telephone consent for warm handoff to other organizations offering services

• Protect and maintain individuals’ privacy and confidentiality

Requirements

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

• Commitment to sexual and reproductive rights and gender justicerequired.

• Understands the experiences,issuesand needs of the TGNCNB community.

• Excellent computer skills, withproficiencyin Microsoft Office Suite (Excel, Word, PowerPoint).

• Strong research, written and interpersonal communication skills.

• Detail oriented and able to work both independently and collaboratively.

• Persons with lived experience accessing gender affirming care encouraged to apply.

Employment is contingent upon the successful completion of a background check

Benefits/ Additional Information:

• Public Service Loan Forgiveness (PSLF) eligible employer

• Generous Paid Time Off (PTO) policy

• Medical, dental, and life insurance with low or no employee contribution

• A retirement savings plan with generous employer contribution

• Flexible spending medical and commuter benefits plan

• Meaningful work at an organization striving to advance health equity and social justice

Equal Employment Opportunity Statement

FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.

At-Will Employment Statement

Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.

Residency Requirement

You must live in the New York tri-state area (NY, NJ, CT) to be considered for a position at FPHNY.