Hub Data Analyst

FPHNY Recruitment Team; New York (NY); Ibrido; USD 94.000 - 114.000; Tempo pieno

Vantaggi offerti da questo lavoro

PSLF eligible

Generous PTO

Medical, dental, life insurance

Retirement plan

Flexible spending accounts

Meaningful work

Descrizione del lavoro

The Gender affirming care HUB Data Analyst at The Fund for Public Health in New York City (FPHNYC) will analyze calls and chats, build dashboards, and generate reports to inform Navigation Services Hub activities.

Work with leadership to translate data into measurable outcomes; opportunity for hybrid work and professional growth in a public health setting.

Competenze

• Doctorate with 1 year of related research OR Master’s with 3 years of related research.
• Commitment to sexual and reproductive rights and gender justice.
• Understanding TGNCNB community experiences.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong skills in database management; Power BI and Salesforce reporting.
• Strong research, written and interpersonal communication skills.
• Detail oriented; able to work independently and in teams.

Mansioni

• Collect and analyze data from calls and chats; develop dashboards and reports on Hub activities.
• Review program data regularly with the Hub Deputy Director.
• Evaluate call center activities and suggest improvements.
• Synthesize findings for internal and external audiences.
• Prepare presentations and written materials for diverse audiences.
• Present findings to internal and external audiences.
• Contribute to reports and dissemination of GAC Initiatives.

Conoscenze

Data analysis

Dashboard development

Power BI

Salesforce reporting

Interpersonal comms

Formazione

Doctorate in relevant field

Master's in relevant field

Strumenti

Power BI

Salesforce

Excel

Descrizione del lavoro

Job Title: Gender affirming care HUB Data Analyst

Department: Navigation Services Hub

Division: Family and Child Health

Bureau: Maternal, Infant and Reproductive Health

Location: 125 Worth Street, New York, NY

Reports To: Deputy Director of Abortion Access Hub

Schedule & Hours: Mon-Fri, 9am–5pm; 35 hours per week

Workplace Flexibility Modality: Partial telework schedule is possible after completing probationary period

Work Environment: Office/Remote work

Grant End Date: NA

Created Date: 11/5/2026

Revised Date: 11/5/2026

Salary: $103,931 annually

FLSA Classification: Exempt

Who We Are

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. Itfacilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

Our Culture

We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

About The Role

The Bureau of Maternal, Infant and Reproductive Health is seeking a Gender affirming Care Hub Data Analyst to work under the direction of the Deputy Director of the Abortion Access Hub to develop the needed tools to inform the evaluation and analysis of the Navigation Hub activities, ensuring that strategic goals translate into clear, measurable outcomes. This role will manage and analyze datasets and report findings to internal and external audiences. The GAC Hub Data Analyst is part of the team primarily responsible for citywide efforts to promote and protect access to gender affirming care.

About the Program

Gender-affirming care (GAC) is recognized by major U.S. medical associations as medically necessary for many transgender and gender-diverse people. In addition, many transgender and gender non-conforming/non-binary (TGNCNB) individuals also need legal or practical assistance in updating their identification documents, combatting jobs or housing discrimination, or even accessing education or bathrooms. Research shows GAC is associated with reduced depression and suicidal ideation, and better long-term mental health outcomes. Denial of care or legal recognition of one’s identity increases risk of mental health crisis and unsafe self-treatment. Yet access has become increasingly difficult due to state-level restrictions, insurance barriers, and shifting federal guidance.

The combination of federal and state legal pressures, coupled with social stigma, creates tangible and psychological barriers to care and civil equality. Policymakers, especially at the local level, have a critical role in safeguarding these essential services and protecting the rights of transgender and gender-diverse people.

New York has been an innovator and leader in sexual and reproductive health. Both our city and state government officials have been proactive in creating protections for not only abortion but also gender affirming communities and health care. The New York City Department of Health and Mental Hygiene (NYC DOHMH) has long followed the tenets of the Sexual and Reproductive Justice Framework which states that all people should have the power and resources to make healthy decisions about their bodies, including sexuality and reproduction.

As part of these efforts, the Health Department will develop and implement a navigation Hub to connect callers and chatters to information, services and gender-affirming care in New York City.

Responsibilities

• Collect and analyze data from calls and chats, develop dashboards and prepare reports on performance on Navigation Services Hub activities.
• Work with Hub Deputy Director to regularly review programmatic data.
• Evaluate the call center activities and recommend improvements.
• Synthesize findings in preparation of reporting to key stakeholders and leadership.
• Assist with the preparation of presentations and other written materials for internal and external audiences.
• Presenting findings to internal and external audiences.
• Contribute to reports, scientific papers and dissemination of GAC Access Initiatives.

Requirements

• A doctorate degree from an accredited college or university with specialization in the appropriate field and one year of research experience in monitoring and evaluation activities related to the duties described above; OR a master's degree from an accredited college or university with specialization in the appropriate field and three years of research experience in monitoring and evaluation activities related to the duties described above.
• Commitment to sexual and reproductive rights and gender justice required.
• Understands the experiences, issues and needs of the TGNCNB community.
• Excellent computer skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong skills in database management, knowledge of Power BI and Salesforce reporting
• Strong research, written and interpersonal communication skills.
• Detail oriented and able to work both independently and collaboratively.
• TGNCB people are encouraged to apply.

Employment is contingent upon the successful completion of a background check

Benefits/ Additional Information:

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

Equal Employment Opportunity Statement

FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.

At-Will Employment Statement

Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice. This job description does not constitute a contract of employment.

Residency Requirement

You must live in the New York tri-state area (NY, NJ, CT) to be considered for a position at FPHNY.