New Store Launch Lead - Operations & Training

Krispy Krunchy Chicken, LLC; Boston (MA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Chicken, LLC is seeking a Store Opening Specialist to lead in-store execution for new store openings within a defined region. You will manage opening readiness, equipment setup, merchandising, and staff training to ensure each location opens on brand standards.

The role requires strong organizational and communication skills, the ability to travel up to 80%, and proficiency with point-of-sale systems and ops documentation.

Qualifications

• Lead NSO execution including opening readiness, setup, training, and opening-week support.
• Coordinate equipment, stations, merchandising materials, smallwares, and supplies.
• Validate deliveries and operational readiness with Operators.
• Install NSO kits, signage, and brand materials.
• Train teams on food safety, recipes, equipment, POS, and packaging.
• Complete opening checklists and documentation.
• Certify Operator and store team capability to operate the business.
• Travel up to 80% with possible overnight/air travel.
• Residence within assigned business unit.

Responsibilities

• Lead execution of New Store Openings, including opening readiness, physical setup, training, and opening-week operational support.
• Prepare stores for opening by coordinating setup of equipment, stations, merchandising materials, smallwares, and operational supplies.
• Partner with Operators and store leadership to receive, organize, and validate deliveries, smallwares, equipment setup, and operational readiness.
• Install and validate NSO kits, signage, menu boards, graphics, merchandising materials, and approved brand standards.
• Guide setup and operational readiness of hot food cases, prep areas, service stations, and cooking equipment while validating temperatures and equipment functionality.
• Train Operators and store teams on food safety, sanitation, recipes, equipment operation, POS systems, online ordering platforms, Packaging for Profit, and operational procedures.
• Execute opening, operational, and closing checklists throughout opening week to ensure standards and expectations are met consistently.
• Complete and maintain required opening documentation including temperature logs, waste logs, warranty submissions, readiness checklists, and training acknowledgements.
• Ensure all opening activities align with the most current Operations Execution Manual and approved KKC training materials.
• Capture warranties, operational documentation, and required opening records within Salesforce and/or other approved business systems.
• Certify Operator and store team capability to independently operate the business.
• Support operational execution during opening week by reinforcing standards related to food quality, cleanliness, guest experience, and operational consistency.
• Conduct formal transition and handoff to the Operator Success Coach during opening week to support long-term operational success and continuity.
• Partner with other Store Opening Leaders and cross-functional teams to execute operational priorities, opening timelines, and readiness expectations.
• Participate in planning and alignment discussions to ensure Store Opening and Operations Support activities remain coordinated and consistent.
• Support Operator Success Coaches with follow-up training, operational questions, and field support as needed.
• Assist with additional operational projects, training initiatives, and field support activities as assigned.
• Maintain professionalism, integrity, accountability, and commitment to company values and brand standards during all operator and store interactions.

Skills

Operational leadership

Training delivery

Project coordination

Food safety knowledge

Travel readiness

Communication skills

Microsoft Office / Salesforce

Tools

Salesforce

Microsoft Office

Job description

Krispy Krunchy Chicken, LLC is seeking a Store Opening Specialist to lead in-store execution for new store openings within a defined region. You will manage opening readiness, equipment setup, merchandising, and staff training to ensure each location opens on brand standards.

The role requires strong organizational and communication skills, the ability to travel up to 80%, and proficiency with point-of-sale systems and ops documentation.