New Restaurant Opening Trainer: Franchise Launch Coach

Tim Hortons; Columbus (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) match with company

Fertility benefits

Paid time off (PTO) and holidays

Telemedicine and mental wellness

Job summary

Restaurant Brands International Inc. (Tim Hortons, US) is seeking a New Restaurant Opening Trainer to lead hands-on training and ensure operational readiness for new openings across the USA.

You will train Team Members and collaborate with Franchisees and Managers to build strong, self-sufficient openings. The role requires travel for several weeks at a time, strong hospitality and coaching skills, and 1–2 years in food service.

Qualifications

• Guest Service/Hospitality-oriented team player with a “can-do” attitude.
• Passion for working with and coaching others.
• 1–2 years of food service/QSR-related experience is an asset.
• Experience working in a fast-paced, hands-on environment.
• Exceptional communication and interpersonal skills.
• University degree and/or college diploma in Operations Management, Hospitality, or Commerce is an asset.
• Willingness and enthusiasm to travel extensively across the USA for several weeks at a time.

Responsibilities

• Train and direct Tim Hortons Restaurant Team Members during new restaurant openings, providing frequent feedback, coaching, and reinforcement of operational standards.
• Partner with Restaurant Teams, Restaurant Managers and new Franchisees to support opening readiness.
• Lead the restaurant team through the pre-opening training plan and ensure the team is prepared to meet operational expectations.
• Ensure teams successfully complete the operational pre-opening assessment at the end of the multi-week training period.
• Work shoulder-to-shoulder in Tim Hortons restaurants during their initial opening, providing post-opening coaching and support to help teams stabilize operations and become self-sufficient.
• Provide support for corporate restaurants, franchised locations, and various corporate departments within Tim Hortons.
• Participate in special assignments and Tim Hortons-focused events within the community as needed.
• Ensure training plans are completed on schedule and to the required standard.
• Assist restaurant teams in demonstrating readiness and successfully complete the pre-opening operational assessment.
• Help new restaurants transition toward stable, confident, and self-sufficient operations through effective post-opening support, demonstrated by speed of service, guest satisfaction, and other operational goals.

Skills

Guest service

Coaching

Communication

Travel readiness

Fast-paced environment

Education

Operations Management degree

Hospitality degree

Commerce degree

Job description

Restaurant Brands International Inc. (Tim Hortons, US) is seeking a New Restaurant Opening Trainer to lead hands-on training and ensure operational readiness for new openings across the USA.

You will train Team Members and collaborate with Franchisees and Managers to build strong, self-sufficient openings. The role requires travel for several weeks at a time, strong hospitality and coaching skills, and 1–2 years in food service.