New Product Support Engineer (Fully Remote)

Cadwell Industries, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Cadwell Industries, Inc. develops medical devices and software for neurodiagnostics, including EMG, EEG, and sleep diagnostics.

The company emphasizes integrity, initiative, accountability, excellence, and service, and operates in regulated environments with a collaborative culture. Cadwell Industries seeks a senior technical support engineer to serve as a subject matter expert, reduce support escalations, and improve product reliability throughout the lifecycle.

Qualifications

• Bachelor's degree in Engineering or related field; 4+ years of experience.
• Expertise in root-cause analysis and neurodiagnostic modalities; familiarity with regulated environments preferred.

Responsibilities

• Lead Tier 3 troubleshooting and root-cause analysis for complex customer issues.
• Bridge service operations with QARA, R&D, and Production for high-priority escalations and field investigations.
• Build technical training and analyze support trends to enhance product performance.

Skills

Root-cause analysis

Technical troubleshooting

Cross-functional collaboration

Education

Bachelor's degree in Engineering or related field

Job description

• Serve as technical subject matter expert to reduce support escalations and improve product reliability.
• Drive high-level customer resolutions and advocate for product reliability throughout the product lifecycle.

Key Responsibilities:

• Lead Tier 3 troubleshooting and root-cause analysis for complex customer issues.
• Bridge service operations with QARA, R&D, and Production for high-priority escalations and field investigations.
• Build technical training and analyze support trends to enhance product performance.

Qualifications:

• Bachelor's degree in Engineering or related field; 4+ years of experience.
• Expertise in root-cause analysis and neurodiagnostic modalities; familiarity with regulated environments preferred.

Cadwell Industries develops medical devices and software for neurodiagnostics, including EMG, EEG, and sleep diagnostics. The company emphasizes integrity, initiative, accountability, excellence, and service, and operates in regulated environments with a collaborative culture.