New Patient Scheduling Coordinator Bilingual

The Oncology Institute of Hope and Innovation; Cerritos (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Oncology Institute of Hope and Innovation is seeking a New Patient Scheduling Coordinator to manage patient scheduling services in the Cerritos office. Responsibilities include handling patient calls, registration, and maintaining records. The ideal candidate will possess strong communication skills and a background in schedule management, with a preference for oncology experience.

Qualifications

• Minimum one year of related scheduling experience.
• Oncology experience strongly preferred.
• Ability to utilize computer-based online scheduling programs.

Responsibilities

• Answer incoming calls from potential patients and referral sources.
• Schedule new patients’ referrals and register them.
• Manage patient calls within expected volume levels.

Skills

Communication

Scheduling

Knowledge of medical terminology

Bilingual (Spanish and English)

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

JOB PURPOSE AND SUMMARY:

The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels and key performance metrics.
• Monitor and complete patient call backs, as necessary.
• Register new patients; obtains all relevant demographic and insurance information.
• Schedule new patients’ referrals received via fax or provided by new insurance contracts.
• Mail or email new patient paperwork in a timely manner.
• Cross-train in other job duties as time allows and as coordinated with management.
• Responsible for daily duties assigned by supervisor/manager.
• Work within Excel logs for patient information recordkeeping.
• Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to utilize computer-based online scheduling programs.
• Knowledge of insurance company’s procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Knowledge of medical terminology. Medical Oncology preferred.
• Proficiency in Microsoft Office, Word, Excel, and Internet.
• Excellent verbal and written communication skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High School Diploma or equivalent.
• Minimum one year of related scheduling experience.
• Oncology experience strongly preferred.
• Bilingual in Spanish and English

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Pay Transparency for hourly teammates

$21 - $22.25 USD

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Do you have a GED or High School Diploma, and at least one year of relevant experience? * Select...

Are you bilingual in Spanish and English? * Select...

This position is full time in our Cerritos, California headquarters. Please confirm that you can meet these requirements. * Select...

Our California Pay Transparency statement shares a pay range of $21-22.25/hr. Occasionally, third party job boards will include an "estimate" of what they think pay would be for a role, however, that is not the actual range from the employer. Please confirm that you understand that the starting pay range is $21-22.25/hr., and that this aligns with your expectations and needs. We are unable to negotiate pay beyond this range. * Select...

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