Patient Access Scheduler REMOTE, Scheduling Business Support, FT, 9AM-5:30PM

Baptist Health Boca Raton Regional Hospital; Boca Raton (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Baptist Health Boca Raton Regional Hospital is seeking a Patient Access Scheduler to manage patient appointments and deliver quality service. Ideal candidates are detail-oriented, organized, and possess excellent interpersonal communication skills. This position offers full-time hours in a supportive healthcare environment focused on compassionate care.

Qualifications

• High school diploma or GED required.
• Must complete Patient Access training course.
• Bilingual in English and Spanish/Creole desired.

Responsibilities

• Schedule patient appointments and verify insurance information.
• Meet individual quality metrics in a call center environment.
• Provide compassionate and professional service to patients.

Skills

Detail oriented

Interpersonal communication

Compassionate customer service

Ability to work in a fast-paced environment

Basic knowledge of medical terminology

Education

High School Diploma or GED

Tools

Microsoft Office

EMR applications

Job description

Patient Access Scheduler REMOTE, Scheduling Business Support, FT, 9AM-5:30PM

Baptist Health is the region’s largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients’ shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we’re all in.

Description

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Estimated pay range for this position is $17.02 - $23.47 / hour depending on experience.

Qualifications

Degrees:

• High School,Cert,GED,Trn,Exper.
  
  

Additional Qualifications

• Complete and pass the Patient Access training course.
• Ability to work in a high volume, fast-paced work environment.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications - Microsoft Office, knowledge of EMR applications, and accurate typing skills.
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
• Bilingual English, Spanish/Creole.
  
  

Minimum Required Experience: Medical Office Experience Required

EOE, including disability/vets

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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