New Patient Scheduling Coordinator Bilingual

The Oncology Institute; Cerritos (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a Bilingual New Patient Scheduling Coordinator in Cerritos, CA. This role entails managing patient scheduling services, ensuring efficient communication with patients, and requires bilingual skills in Spanish and English. The position offers a chance to contribute to patient care within the oncology field, demanding excellent customer service and organizational skills. Ideal candidates will possess related experience and be adept in using scheduling software.

Qualifications

• Minimum one year of related scheduling experience.
• Oncology experience strongly preferred.
• Ability to utilize computer-based online scheduling programs.

Responsibilities

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels.
• Schedule new patients' referrals and register new patients.

Skills

Excellent customer service skills

Excellent verbal and written communication skills

Knowledge of medical terminology

Bilingual in Spanish and English

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Join to apply for the New Patient Scheduling Coordinator Bilingual role at The Oncology Institute

Continue with Google Continue with Google

2 days ago Be among the first 25 applicants

Join to apply for the New Patient Scheduling Coordinator Bilingual role at The Oncology Institute

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

JOB PURPOSE AND SUMMARY:

The New Patient Scheduling Coordinator is responsible for patient scheduling services including phone calls, patient registration, and scheduling new patients.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Answer incoming calls from potential patients and referral sources.
• Manage patient calls within expected volume levels and key performance metrics.
• Monitor and complete patient call backs, as necessary.
• Register new patients; obtains all relevant demographic and insurance information.
• Schedule new patients' referrals received via fax or provided by new insurance contracts.
• Mail or email new patient paperwork in a timely manner.
• Cross-train in other job duties as time allows and as coordinated with management.
• Responsible for daily duties assigned by supervisor/manager.
• Work within Excel logs for patient information recordkeeping.
• Perform additional projects as needed, such as transition of care per incoming contracts, or other duties as requested by supervisor, manager, or administrator.
  
  

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to utilize computer-based online scheduling programs.
• Knowledge of insurance company's procedures and policies.
• Knowledge of HIPAA rules & regulations preferred.
• Knowledge of medical terminology. Medical Oncology preferred.
• Proficiency in Microsoft Office, Word, Excel, and Internet.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
  
  

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• High School Diploma or equivalent.
• Minimum one year of related scheduling experience.
• Oncology experience strongly preferred.
• Bilingual in Spanish and English
  
  

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Pay Transparency for hourly teammates

$21—$22.25 USD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

Referrals increase your chances of interviewing at The Oncology Institute by 2x

Sign in to set job alerts for “Scheduling Coordinator” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Administrative Assistant, Experience Design (XD)

Administrative Assistant, Enterprise Operations

Los Angeles, CA $17.95 - $22.50 2 weeks ago

Culver City, CA $66,560 - $99,840 1 week ago

Los Angeles Metropolitan Area 2 weeks ago

Beverly Hills, CA $34.62 - $43.27 3 days ago

Universal City, CA
$56,000.00
-
$60,000.00
3 days ago

Culver City, CA
$75,000.00
-
$83,000.00
5 days ago

Administrative Assistant, Creative Development

Human Resources Administrative Assistant

Los Angeles Metropolitan Area 2 weeks ago

Culver City, CA $63,000 - $79,000 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.