New Patient Coordinator

Prc-Alliance-Pain-Relief-Centers; Daytona Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

PRC Alliance Pain Relief Centers in Daytona Beach is seeking a New Patient Coordinator for our New Patient Department. You will welcome new patients, collect accurate demographics and insurance details, and schedule appointments with physicians within seven business days when possible.

Responsibilities include handling calls professionally, ensuring HIPAA privacy, and coordinating with clinics to optimize patient onboarding and reduce delays. Prior experience in a medical office is preferred.

Qualifications

• Must have strong communication skills, both oral and written.
• Experience in medical office settings recommended.
• Knowledge of basic medical terminology.
• Able to work independently with initiative and discretion.
• Familiarity with HIPAA privacy requirements.

Responsibilities

• Answer calls professionally and courteously, greeting callers.
• Coordinate patient information intake, including demographics and insurance details.
• Schedule patients based on provider availability and requirements.
• Ensure required documents are collected prior to appointment confirmation.
• Communicate with clinic staff to facilitate scheduling and onboarding.
• Advise patients of appointment details and forms needed to establish care.
• Maintain a patient-centered environment and exceptional customer service.

Skills

Communication

Customer Service

HIPAA Privacy

Medical Terminology

Medical Office Experience

Attention to Detail

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Description

PRC Alliance Pain Relief Centers is a family of pain management specialists who are committed to relieving pain through exceptional and compassionate care. Our mission is to relieve patients of pain and provide outstanding medical care and comfort through a conservative yet comprehensive approach to pain management. We serve our patients at eight locations northeast of Orlando (Palm Coast, Ormond Beach, Daytona Beach, Port Orange, New Smyrna Beach, DeLand, Orange City, and Lake Mary).

We are currently hiring a New Patient Coordinator to work in our New Patient Department in Daytona Beach, welcoming new patients and assisting referring doctor's offices when they call to schedule with us.

New Patient Coordinator Responsibilities:

• Answers calls professionally and courteously, greeting all callers while ensuring excellence in customer service and patient access.
• Ensures the cultivation of a patient-centered healthcare environment where all patients feel welcomed and valued.
• Collects and verifies patient information thoroughly and accurately, including demographics, insurance information, referral details, and other required registration data.
• Schedules patients appropriately based on insurance requirements, provider availability, location preferences, referral requirements, and patient needs.
• Ensures all required documentation is received prior to scheduling or appointment confirmation, including referrals, authorizations, medical records, and completed patient forms when applicable.
• Communicates effectively with clinic staff, providers, and other departments to facilitate a seamless patient scheduling and onboarding process.
• Ensures new patients are scheduled with one of the physicians in our practice within seven (7) business days whenever possible.
• Coordinates with clinics to resolve scheduling issues, obtain missing information, and ensure patients are scheduled correctly and efficiently.
• Advises new patients of appointment details, required forms, insurance requirements, and any additional items needed to establish care.
• Maintains a strong focus on increasing new patient volume by maximizing scheduling opportunities, minimizing delays, and providing exceptional service throughout the patient intake process.
• Is a skilled communicator, kind, detail-oriented, and conscientious.
• Is familiar with the mission, vision, and values of the practice and expresses a genuine enthusiasm for its success.
• Performs other duties as assigned or required.

Requirements

Requirements

• High school diploma or GED equivalent.
• Minimum1-2 years' experience in a medical office preferred, but not required.
• Knowledge of basic medical terminology.
• Must have the ability to communicate effectively orally and in writing; and the ability to follow oral and written instructions.
• Experience working with a clinical information system, or electronic health record preferred.
• Must have the ability to work in an independent and self-directed manner and assume individual initiative
• Must be willing and have the ability to accept supervision and to follow directions.
• Must have the ability to maintain confidentiality and handle sensitive matters with discretion and tact. Must have a general knowledge of and the ability to maintain HIPAA privacy requirements.
• Strong customer service orientation.