New Patient Concierge & Care Coordinator

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a New Patient Coordinator to support incoming patient calls, triage inquiries, complete intake, and coordinate appointments with care teams. The role emphasizes patient-centered communication and adherence to clinical procedures.

The position requires up to 1 year of healthcare/customer service experience, strong organizational and communication skills, and PC proficiency. Dana-Farber is an equal opportunity employer.

Qualifications

• Bachelor’s degree preferred in health administration or related field.
• Experience in healthcare or customer service is preferred (≤1 year).
• Essentials: strong communication, organization, and attention to detail.

Responsibilities

• Triages issues and answers general questions to resolve requests in real time.
• Completes patient intake for new patients and routes to New Patient Coordinator as needed.
• Schedules appointments and coordinates with care teams to ensure timely communication.
• Answers calls and emails, collecting clinical information and escalating when needed.
• Adheres to SOPs, ensures compliance, and maintains high standard of patient experience.

Skills

Clear communication

Organizational skills

Customer service

Phone etiquette

Multi-tasking

Problem solving

PC proficiency

Education

Bachelor’s degree in health admin or related field

Tools

EMR portal

Microsoft Office

Job description

Dana-Farber Cancer Institute in Boston seeks a New Patient Coordinator to support incoming patient calls, triage inquiries, complete intake, and coordinate appointments with care teams. The role emphasizes patient-centered communication and adherence to clinical procedures.

The position requires up to 1 year of healthcare/customer service experience, strong organizational and communication skills, and PC proficiency. Dana-Farber is an equal opportunity employer.