New Patient Access & Scheduling Specialist

Astera Cancer Care; Grand Rapids (MI); On-site; USD 42,000 - 48,000; Full time

Job summary

The Cancer & Hematology Centers in United States (Grand Rapids, MI) is seeking a New Patient Referral Specialist to support clinic teams and ensure efficient patient intake.

You will liaise with referring offices, manage new patient schedules, verify insurance, and help patients access the portal for information and pre-visit forms. Strong communication and healthcare experience are valued.

Qualifications

• High school diploma or equivalent required.
• One year experience in outpatient physician practice or healthcare setting preferred.

Responsibilities

• Act as liaison between CHC and referring offices to manage intake and scheduling for new patients.
• Maintain communication with referring entities throughout intake with timely updates.
• Coordinate scheduling with sub‑specialty providers while balancing clinical urgency.
• Verify demographics and insurance, create new chart, obtain medical records.
• Complete insurance verification and obtain authorizations as needed.

Skills

Liaison

Scheduling

Insurance verification

Patient portal enrollment

Communication

Education

High School Diploma or equivalent

Tools

Outpatient practice software

Job description

The Cancer & Hematology Centers in United States (Grand Rapids, MI) is seeking a New Patient Referral Specialist to support clinic teams and ensure efficient patient intake.

You will liaise with referring offices, manage new patient schedules, verify insurance, and help patients access the portal for information and pre-visit forms. Strong communication and healthcare experience are valued.