New Home Concierge & Warranty Liaison

Optima, Inc.; Scottsdale (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401k match

Paid parental leave

Paid time off

Company-paid medical plan

Diversity & inclusion

Job summary

Optima, Inc. in Scottsdale seeks a Customer Experience Specialist who will manage the experience for new condo owners.

You will greet homeowners, coordinate with subcontractors and property management, and ensure questions are answered while guiding inspections and repairs. This role requires attention to detail, proactive communication, and the ability to work cross-functionally with architects, project managers, and owners to meet Optima's customer satisfaction goals.

Qualifications

• 3–5 years hands-on experience in construction trades, building maintenance, or property management.
• Independent and self-directed with minimal supervision.
• Strong verbal and written communication and interpersonal skills.
• Ability to anticipate and proactively resolve issues.
• Detail-oriented in a fast-paced environment.

Responsibilities

• Educate unit owners on home functionality and service requirements.
• Schedule and conduct new home orientations and warranty requests.
• Coordinate inspections and warranty work, possibly after hours.
• Review and resolve warranty claims with subcontractors and the construction team.
• Organize homeowner closing materials, use and care guides, and reports.
• Be available for emergency calls 24/7.
• Develop and maintain professional contacts/resources.
• Interface with architects, project managers, superintendents, property managers and owners.
• Assist with Finish Punch Lists on the construction side.

Skills

Customer service

Communication

Problem solving

Attention to detail

MS Office

Conasys

Procore

Tools

Conasys

Procore

Job description

Optima, Inc. in Scottsdale seeks a Customer Experience Specialist who will manage the experience for new condo owners.

You will greet homeowners, coordinate with subcontractors and property management, and ensure questions are answered while guiding inspections and repairs. This role requires attention to detail, proactive communication, and the ability to work cross-functionally with architects, project managers, and owners to meet Optima's customer satisfaction goals.