New Grad AI Networking Support Engineer

Jobless; Santa Clara, Northern (CA, KY); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Nexthop AI in Santa Clara, CA is seeking an Early Career Customer Support Engineer to join our onboarding‑friendly team. You will work alongside veteran hardware and software engineers to diagnose complex data center issues, gain hands‑on experience, and deliver top‑notch customer experiences.

The ideal candidate has a foundation in networking and computer science, a Bachelor’s or Master’s in a related field, and a passion for learning.

Qualifications

• Foundation in networking principles (TCP/IP, OSI, routing) and data center technologies.
• Hands-on or academic exposure to protocols like BGP, OSPF, VXLAN.
• Basic Linux proficiency (CLI, logs, scripting) and familiarity with network OSs.

Responsibilities

• Provide technical support and manage customer cases across channels.
• Troubleshoot network performance, configuration, and connectivity issues.
• Collaborate with Software and Hardware teams to reproduce issues and verify fixes.

Skills

Networking fundamentals

Customer empathy

Linux hands-on

Communication

Education

Bachelor’s or Master’s in CS/CE/EE or related

Tools

Cisco IOS

Junos

Arista EOS

Job description

Nexthop AI in Santa Clara, CA is seeking an Early Career Customer Support Engineer to join our onboarding‑friendly team. You will work alongside veteran hardware and software engineers to diagnose complex data center issues, gain hands‑on experience, and deliver top‑notch customer experiences.

The ideal candidate has a foundation in networking and computer science, a Bachelor’s or Master’s in a related field, and a passion for learning.