New England CLS Implementation Lead

The Phoenix; Boston (MA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

403(b) retirement plan with 4% match

Paid time off

Medical, dental, and vision plans

Monthly wellness stipend

Optional pet insurance

Job summary

The Phoenix Boston, Massachusetts, United States is seeking a New England CLS Implementation Lead to coordinate grant-driven programming across Suffolk, Essex, and Middlesex Counties. You will recruit and support volunteers, manage partnerships with correctional and community organizations, and drive the delivery of recovery-based programming within criminal legal system settings.

Ideal candidates will have 3+ years of relevant experience, strong relationship-building skills, and a commitment to

Qualifications

• 3+ years of relevant work or volunteer experience.
• Background in volunteer or staff management.
• Availability and reliable transportation for traveling across Suffolk, Essex, and Middlesex Counties as needed.
• Availability to work one flexible day per week at our Boston community center (54 Newmarket Square).
• Willingness to work a flexible schedule that includes occasional early mornings, evenings, and weekends.
• Ability to travel nationally for team or all-staff retreats, approximately once a year.

Responsibilities

• Translate grant scopes, deliverables, timelines, and approved budgets into practical implementation workplans for Middlesex, Essex, and Suffolk Counties.
• Coordinate implementation across correctional, reentry, community, and digital settings.
• Track grant milestones, outputs, risks, barriers, and required follow-up.
• Coordinate contractors, volunteers, facilities, and internal Phoenix teams responsible for program delivery.
• Support programming at the Middlesex Jail and House of Correction, Essex County Pre-Release and Reentry Center, Middleton House of Correction, Suffolk County House of Correction, and other approved locations.
• Coordinate security-clearance submissions, facility orientations, program schedules, and substitute coverage.
• Support the development, approval, launch, and monitoring of virtual recovery, wellness, life-skills, and reentry courses.
• Build and maintain working relationships with sheriff’s departments, probation and parole offices, recovery and diversionary courts, community corrections programs, halfway houses, recovery residences, treatment providers, and reentry organizations.
• Strengthen referral pathways connecting individuals engaged before release with Phoenix programming, volunteers, Guides, and community resources after release.
• Coordinate Suffolk County engagement through the Newmarket community center and partner locations throughout Greater Boston.
• Map community resources and maintain relationships with organizations providing housing, employment, treatment, healthcare, and other wraparound services.
• Recruit, onboard, train, support, and retain Phoenix Community Guides and other volunteers, with an emphasis on people with lived experience in recovery and the criminal legal system.
• Coordinate quarterly Phoenix Guide trainings in alignment with Essex and Suffolk grant commitments.
• Coordinate monthly CLS-focused community events in Essex and Suffolk Counties.
• Plan Bridge Events and other welcoming activities that introduce returning community members to Phoenix Guides, community spaces, and programming.
• Support quarterly resource fairs, recovery celebrations, and partner events as required by the applicable grants.
• Support participant onboarding into NewForm and the New England Formerly Incarcerated Space.
• Use NewForm to connect participants with Phoenix programming, Guides, peer-support opportunities, volunteer opportunities, and community resources.
• Coordinate digital referral pathways with correctional and community partners.
• Monitor available digital engagement data and use findings to inform outreach, programming, and continuous improvement.
• Work with Phoenix’s digital content, research, and program teams to support course approvals, platform coordination, and production logistics related to New England grant commitments.
• Maintain accurate program, attendance, participant, referral, volunteer, contractor, and facility records.
• Track grant-relevant measures including events delivered, attendance, unique and new participants, referrals, digital engagement, NewForm utilization, Guide engagement, and participant-to-volunteer transitions.
• Coordinate documentation for monthly, quarterly, semiannual, and final grant reporting.
• Work with Research, Finance, Development, and program leadership to ensure data quality, participant privacy, grant compliance, and appropriate allocation of staff time.

Skills

Program management

Volunteer management

Grant coordination

Job description

New England CLS Implementation Lead

The Phoenix Boston, Massachusetts, United States

About this position

About Us

At The Phoenix, we’re fueling a movement that builds on the power of community and belonging to change how society approaches addiction and recovery. Through hundreds of weekly sober events and activities, we’re creating safe spaces for all individuals to connect, build friendships, find support, and have fun.

About the Role

You care deeply about providing resources to justice-impacted individuals and you have a background building institutional relationships, fulfilling grant deliverables, and managing volunteer-led programming. You are invested in recovery and wellness and believe in the power of community. You care about helping to reduce stigmas about living sober. If this sounds like you, keep reading.

This role will be based in Suffolk, Essex, or Middlesex County and will support the organization by coordinating programming across multiple facilities within the criminal legal system (CLS), including recruiting, training, and supporting volunteers to lead this programming. The ideal candidate will demonstrate sound judgment, comfort navigating institutional environments, and the ability to manage competing priorities independently. If you’re excited about working in a dynamic and creative environment that promotes personal and professional growth, we want to talk to you!

KEY RESPONSIBILITIES

New England Grant Implementation

• Translate grant scopes, deliverables, timelines, and approved budgets into practical implementation workplans for Middlesex, Essex, and Suffolk Counties.
• Coordinate implementation across correctional, reentry, community, and digital settings.
• Track grant milestones, outputs, risks, barriers, and required follow-up.
• Coordinate contractors, volunteers, facilities, and internal Phoenix teams responsible for program delivery.

Correctional and In-Custody Programming

• Support programming at the Middlesex Jail and House of Correction, Essex County Pre-Release and Reentry Center, Middleton House of Correction, Suffolk County House of Correction, and other approved locations.
• Coordinate security-clearance submissions, facility orientations, program schedules, and substitute coverage.
• Support the development, approval, launch, and monitoring of virtual recovery, wellness, life-skills, and reentry courses.

Community Reentry and Referral Pathways

• Build and maintain working relationships with sheriff’s departments, probation and parole offices, recovery and diversionary courts, community corrections programs, halfway houses, recovery residences, treatment providers, and reentry organizations.
• Strengthen referral pathways connecting individuals engaged before release with Phoenix programming, volunteers, Guides, and community resources after release.
• Coordinate Suffolk County engagement through the Newmarket community center and partner locations throughout Greater Boston.
• Map community resources and maintain relationships with organizations providing housing, employment, treatment, healthcare, and other wraparound services.

Community Guides, Volunteers, and Events

• Recruit, onboard, train, support, and retain Phoenix Community Guides and other volunteers, with an emphasis on people with lived experience in recovery and the criminal legal system.
• Coordinate quarterly Phoenix Guide trainings in alignment with Essex and Suffolk grant commitments.
• Coordinate monthly CLS-focused community events in Essex and Suffolk Counties.
• Plan Bridge Events and other welcoming activities that introduce returning community members to Phoenix Guides, community spaces, and programming.
• Support quarterly resource fairs, recovery celebrations, and partner events as required by the applicable grants.

Digital and NewForm Engagement

• Support participant onboarding into NewForm and the New England Formerly Incarcerated Space.
• Use NewForm to connect participants with Phoenix programming, Guides, peer-support opportunities, volunteer opportunities, and community resources.
• Coordinate digital referral pathways with correctional and community partners.
• Monitor available digital engagement data and use findings to inform outreach, programming, and continuous improvement.
• Work with Phoenix’s digital content, research, and program teams to support course approvals, platform coordination, and production logistics related to New England grant commitments.

Data, Compliance, and Reporting

• Maintain accurate program, attendance, participant, referral, volunteer, contractor, and facility records.
• Track grant-relevant measures including events delivered, attendance, unique and new participants, referrals, digital engagement, NewForm utilization, Guide engagement, and participant-to-volunteer transitions.
• Coordinate documentation for monthly, quarterly, semiannual, and final grant reporting.
• Work with Research, Finance, Development, and program leadership to ensure data quality, participant privacy, grant compliance, and appropriate allocation of staff time.

QUALIFICATIONS

• 3+ years of relevant work or volunteer experience.
• Background in volunteer or staff management.
• Availability and reliable transportation for traveling across Suffolk, Essex, and Middlesex Counties as needed.
• Availability to work one flexible day per week at our Boston community center (54 Newmarket Square).
• Willingness to work a flexible schedule that includes occasional early mornings, evenings, and weekends.
• Ability to travel nationally for team or all-staff retreats, approximately once a year.

PREFERENCES

We welcome all great applicants to apply even if you don't have all these preferred attributes

• Personal or professional experience in recovery or wellness spaces.
• Lived experience with incarceration or involvement in the criminal legal system (CLS).
• Experience in fitness, recreation, or activity-based programming.
• Familiarity with fulfilling grant deliverables.
• Desire to apply anti-racism and anti-oppression principles and practices.

SALARY AND BENEFITS

• $73,000-$80,000 annually (please be aware that most offers fall below the top of the range and are based on a variety of factors such as relevant experience and qualifications, internal equity among the team, and market indicators).
• 403(b) retirement plan with 4% match.
• Paid time off (vacation/sick days/skill enhancement days).
• Medical, dental, and vision pla ns.
• Opportunity to join employee resource groups (ERGs) and participate in a mentoring program.
• Monthly wellness stipend.
• Optional pet insurance.

This role will be posted from September 24 until November 5 at 12p Eastern Time. Early applicants may be given preference if application volume is high. Candidates are interviewed on a rolling basis and interviews may continue past application deadline. Hiring decisions will be made no earlier than close of listing and may require additional time beyond this date.

At The Phoenix, we welcome people from all backgrounds and strive to create a healing-centered environment that allows everyone to bring their authentic selves to the workplace. We seek to create a workplace environment that accurately reflects the diverse communities we serve. We understand that voices of varied experiences and perspectives are central to our mission and our impact. We do not discriminate on the basis of race, color, religion, creed, gender, gender expression, pregnancy, genetic information, age, national origin, ancestry, disability, marital status, sexual orientation, or military status.

The Phoenix will gladly provide reasonable accommodations during the interview process if needed. Please ask!