New Life Care Coordinator

New North Citizens Council Inc; Holyoke (MA); On-site; USD 32,000 - 40,000; Full time

Job summary

New North Citizens’ Council, Inc. seeks a Care Coordinator to deliver participant-centered reentry, recovery support, and care coordination in the La Nueva Vida/New Life Program. The role focuses on Black and Latino men impacted by substance use and the criminal legal system.

You will engage participants before and after release, connect them with treatment and community resources, and support goals related to recovery, housing, employment, health, and reintegration.

Qualifications

• Strong interpersonal, communication, organizational, and documentation skills are required.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Experience or knowledge relevant to human services, recovery support, reentry services, or related work is preferred.

Responsibilities

• Engage participants before and after release through relationship-based outreach.
• Complete intake, assess needs, and enroll in reentry and recovery services.
• Develop and update individualized service plans based on goals and priorities.
• Maintain ongoing contact and provide case management and care coordination.
• Assist with reentry needs including benefits activation and housing connections.

Skills

Interpersonal skills

Communication skills

Organizational skills

Documentation skills

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional New Life Suite 7, Holyoke, MA, US

3 days ago Requisition ID: 1043

Department: Community Wellness Programs

Reports To: Program Coordinator

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time

Salary Range : $26/hour

This is a grant-funded position and is subject to continued funding through the Massachusetts Department of Public Health, Bureau of Substance Addiction Services (MDPH-BSAS).

About New North Citizens’ Council (NNCC)

New North Citizens' Council, Inc. is a community-based nonprofit organization dedicated to empowering individuals and families through education, workforce development, housing support, youth services, and community engagement. For decades, NNCC has been committed to creating pathways to opportunity and strengthening communities through impactful programs and services.

Position Summary

The Care Coordinator provides participant-centered reentry, recovery support, and care coordination services through the La Nueva Vida/New Life Program, with a focus on Black and Latino men impacted by substance use and criminal legal system involvement. The Care Coordinator engages participants before and after release, connects them with treatment and community resources, and supports goals related to recovery, housing, employment, health, and successful community reintegration.

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Participant Engagement & Care Coordination

• Engage eligible participants before and after release through relationship-based, culturally responsive outreach.
• Complete participant intake, assess needs, and support enrollment in reentry and recovery services.
• Develop and regularly update individualized service plans based on participant goals, needs, and priorities.
• Maintain consistent participant contact and provide ongoing case management and care coordination.
• Support participants in identifying and addressing barriers to recovery, stability, and successful community reintegration.
• Assist participants with reentry needs, including benefits activation, family reunification, community connections, and longer-term stability.

Recovery, Harm Reduction & Resource Navigation

• Coordinate referrals and warm handoffs to substance use treatment, recovery support, harm reduction, healthcare, behavioral health, housing, employment, education, transportation, benefits, and other community services.
• Provide overdose prevention, safer-use, and harm reduction education using nonjudgmental and participant-centered approaches.
• Connect participants with multiple pathways of recovery and treatment based on individual needs and preferences.
• Support workforce development, employment readiness, social skills development, and other activities that promote successful community reintegration.
• Provide crisis support and brief interventions within the scope of the position and connect participants with appropriate services when additional intervention is needed.

Community & Program Engagement

• Facilitate or support groups, drop-in services, communal spaces, and community-building activities as assigned.
• Build and maintain positive relationships with community providers and resources that support participant needs.
• Support participant engagement in recovery, employment, educational, and community-based opportunities.
• Work collaboratively with correctional facility personnel, program staff, treatment providers, recovery organizations, and community partners.
• Transport participants using NNCC vehicles when required and authorized.

Documentation & Compliance

• Document participant contacts, services, referrals, progress, and service plan updates accurately and within required timelines.
• Maintain accurate and complete participant records in required electronic data systems.
• Participate in program data collection, evaluation, reporting, and continuous quality improvement activities.
• Maintain participant confidentiality and comply with HIPAA, NNCC policies and procedures, and applicable MDPH-BSAS program requirements.
• Maintain documentation standards required by the program and funding source.

Professional Development

• Participate in regular supervision, team meetings, required trainings, workshops, and professional development activities.
• Maintain current knowledge of substance use disorders, multiple pathways of recovery, harm reduction, reentry services, and community resources.
• Participate in professional development and certification opportunities applicable to the position.
• Demonstrate professionalism, accountability, flexibility, cultural responsiveness, and a participant-centered approach.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma, GED/HiSET, or equivalent.
• Experience or demonstrated knowledge relevant to human services, recovery support, community outreach, reentry services, or related work.
• Knowledge of substance use disorders, multiple pathways of recovery, harm reduction, and community-based resources.
• Ability to build trusting relationships and work effectively with individuals impacted by substance use, incarceration, and other barriers to stability.
• Strong interpersonal, communication, organizational, and documentation skills.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Valid driver's license and ability to travel to multiple program and community locations.
• Ability to drive NNCC vehicles and transport participants as required.
• Ability to successfully complete required Hampden County Sheriff's Department background and facility clearance processes.

Preferred Qualifications

• Six to twelve months or more of experience in health and human services, recovery support, reentry, case management, or a related field.
• Case management or care coordination experience.
• Experience working in a correctional or reentry setting.
• Knowledge of or lived/living experience with recovery communities.
• Training in Motivational Interviewing.
• Experience facilitating groups or educational activities.
• LADC/CADC certification, eligibility, or related recovery credential.
• Knowledge of HIV/AIDS, Hepatitis C, sexually transmitted infections, TB, and other health concerns affecting the population served.
• Knowledge of social determinants of health and community resources.
• Proficiency with Microsoft and Google productivity tools.
• Participation in or completion of LACE/BACE training, as applicable.
• Bilingual English/Spanish; bicultural experience preferred.

Core Competencies

• Participant Engagement
• Care Coordination & Resource Navigation
• Recovery-Oriented & Harm Reduction Practice
• Communication & Relationship Building
• Accountability & Professionalism

Work Environment & Physical Requirements

• Work is performed in office, community, partner agency, and correctional facility settings.
• Regular local travel is required to provide services, attend meetings, and participate in trainings.
• The position requires comfort working within correctional facilities and compliance with all applicable facility rules and security procedures.
• Participant transportation using NNCC vehicles may be required.
• Duties may require standing, walking, bending, and moving throughout office, community, and correctional settings.
• Ability to lift and carry program materials and supplies weighing up to 25 pounds.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position..

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.