New Customer Success Advocate (Fully Remote)

RoadRunner; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

RoadRunner is seeking a customer success professional to serve as the main point of contact for customers, driving retention and expansion. You will coordinate with internal teams to ensure smooth transitions and ongoing success for client accounts.

Ideal candidates have 2–3 years in customer service or B2B Customer Success with strong communication and analytical skills. RoadRunner emphasizes a people-first culture and data-driven waste-management innovations.

Qualifications

• 2–3 years in customer service or B2B Customer Success.
• Strong communication, analytical, and decision-making skills.

Responsibilities

• Promote retention and growth as the primary customer contact.
• Act as a bridge between customers and internal departments.
• Manage customer health, retention, and expansion projects.
• Coordinate internal teams for smooth transitions and off-boarding.

Skills

Customer success

Communication

Analytical thinking

Decision making

Job description

• Promote retention and growth as the primary customer contact.
• Act as a bridge between customers and internal departments.

Primary Duties:

• Manage customer health, retention, and expansion projects.
• Coordinate internal teams for smooth transitions and off-boarding.

Skills and Experience:

• 2-3 years in customer service or B2B Customer Success.
• Strong communication, analytical, and decision-making skills.

Core Values:

• Trust, passion, humility, and accountability.
• People-first culture recognized by awards and reviews.

RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.