Implementation Specialist (Fully Remote)

RoadRunner; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

RoadRunner is seeking an onboarding-focused professional to shape the customer journey and drive successful partnerships across teams. You will lead onboarding aligned to customer objectives and ensure flawless launches that set the foundation for long-term relationships.

The role emphasizes strategic thinking, proactive communication, and the ability to manage multiple projects in a fast-paced, data-driven environment.

Qualifications

• 3+ years in operations, account management, or sales.
• Strong communicator capable of facilitating meetings with diverse viewpoints.

Responsibilities

• Lead onboarding execution according to customer needs and objectives.
• Manage communication and collaboration with customers and internal teams.
• Implement broker and diversion plans and track internal workflows.

Skills

Strategic thinking

Excellent communication

multi-project management

Job description

• Own the most crucial phase of the customer journey as the architect of a successful partnership.
• Ensure every launch is flawless while laying the foundation for long-term relationships.

What You'll Do:

• Lead onboarding execution according to customer needs and objectives.
• Manage communication and collaboration with customers and internal teams.
• Implement broker and diversion plans and track internal workflows.

Who You Are:

• A strategic thinker with 3+ years in operations, account management, or sales.
• Comfortable with ambiguity and skilled at managing multiple projects.
• Strong communicator who can facilitate meetings with diverse viewpoints.

RoadRunner is a technology-driven waste and recycling company dedicated to accelerating the road to Zero Waste and modernizing the waste industry with data-driven strategies. Founded in 2014, the company has a people-first culture, serves thousands of customer locations nationwide, and has been recognized as a Best Place to Work.