Customer Service Associate

PREMIER Bankcard, LLC in; Watertown (SD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

PTO & Sick Pay

401(k) matching

Volunteer hours

Wellness program

Employee parties

Job summary

PREMIER Bankcard in Watertown, SD is seeking a Customer Service Associate (Administrative) to handle inbound calls about products and services, uphold policies, and ensure customer satisfaction with a professional demeanor.

This on-site role offers paid training, a starting wage of $17.25–$19.15 per hour with incentives, full benefits for 20+ hours, and opportunities for advancement within a supportive team.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Bilingual English/Spanish

Job description

Customer Service Associate (Administrative)

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrations andemployeerecognitions.

Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way.From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Location:

Watertown, SD

Shift:

Varying shift options available

Job Status:

Full-Time and Part-Time

Pay:

$17.25-19.15/hour starting, additional monthly incentives available

Company:

PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site

This job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm

Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm

No Sundays!

About the Role

Answer inbound calls about our products and services.

Understand policies and procedures used for daily operations.

Take accountability for customer satisfaction with a highly professional demeanor.

Demonstrate a strong phone presence while assisting those with less than perfect credit.

Achieve high satisfaction on customer surveys.

Participate in team meetings.

Training

Extensive paid training program, up to 3 weeks in length.

Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

Top 75% of associates are eligible for incentives

Career path from Associate I to Associate IV – each step earning an increase in pay

Earn up to an additional $3.50/hr. when working non-traditional hours

Bilingual skills are compensated in the form of a 10% differential

Flex Scheduling opportunity for top performers

Competitive Benefits Package

Full medical benefits for 20+ hours/week

FREE dental and vision coverage

Generous time off plans including PTO, Sick Pay, and Bonus Days

401(k) – dollar-for-dollar match up to 5% of total compensation

Special discounts and offers for events at the Denny Sanford PREMIER Center

Employee Wellness Program

Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year

Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back

Employees are rewarded, valued, and celebrated for hard work.

Career advancement opportunities is a way PREMIER leaders show they care.

Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.