Customer Service Representative

PREMIER Bankcard, LLC in; Dakota Dunes (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Dental and vision

Paid time off

401(k) match

Job summary

First PREMIER Bank and PREMIER Bankcard is seeking a Customer Service Representative (Administrative) to handle inbound calls, explain products and policies, and ensure a high level of customer satisfaction in a fast-paced on-site Dakota Dunes setting.

We provide extensive paid training, a bilingual differential option, and a comprehensive benefits package, with opportunities for career growth and recognition for outstanding performance.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Job description

Customer Service Representative (Administrative)

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrations andemployeerecognitions.

Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way.From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Job Description

Location:Dakota Dunes, SD
Shift: Varying shift options available
Job Status:Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site
This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm

Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm

No Sundays!

About the Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

Extensive paid training program, up to 3 weeks in length.

Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

Top 75% of associates are eligible for incentives

Career path from Associate I to Associate IV – each step earning an increase in pay

Earn up to an additional $3.50/hr. when working non-traditional hours

Bilingual skills are compensated in the form of a 10% differential

Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back

Employees are rewarded, valued, and celebrated for hard work.

Career advancement opportunities is a way PREMIER leaders show they care.

Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.