Neurosurgery Scheduler & Patient Liaison

Mayfield Brain & Spine; Cincinnati (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Mayfield Brain & Spine seeks a compassionate Medical Secretary/Scheduler to support Neurosurgery providers and patients. You will handle patient communication, scheduling, surgical coordination, and administrative tasks to keep operations moving smoothly.

The role emphasizes excellent customer service, empathy, and the ability to manage multiple tasks in a fast-paced environment while maintaining accurate records and strong communication with the care team.

Qualifications

• High School graduate.
• Minimum 2 years of experience in an administrative assistant and/or medical secretary role preferred.

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Act as a liaison between the physician and the patient by providing instructions from the physician and ensuring availability of the physician.
• Maintain the physician’s calendar for patient and administrative events; handle internal communications professionally.
• Document patient interactions into the medical record and organize the patient chart efficiently.
• Schedule and process hospital admissions and surgery requests; obtain insurance authorizations.
• Type or oversee transcription of dictation and correspondence ensuring timely processing.

Skills

Neurosurgery knowledge

Medical office processes

Customer service

Multitasking

Empathy

Communication skills

Stress management

Diplomacy

Team orientation

Independent work

Education

High School graduate

Job description

Mayfield Brain & Spine seeks a compassionate Medical Secretary/Scheduler to support Neurosurgery providers and patients. You will handle patient communication, scheduling, surgical coordination, and administrative tasks to keep operations moving smoothly.

The role emphasizes excellent customer service, empathy, and the ability to manage multiple tasks in a fast-paced environment while maintaining accurate records and strong communication with the care team.