Neurology Patient Concierge & Scheduling Specialist

Jobtailor; Winchester (VA); On-site; USD 34,000 - 48,000; Full time

Job summary

Valley Health is seeking a patient-focused administrative professional to join the ambulatory care team in Winchester, VA. You will handle front-d desk duties, schedule appointments, enter demographic and insurance data into Epic, and support smooth clinic operations.

Responsibilities include processing referrals, handling payments, maintaining confidentiality, and ensuring timely communication with patients and providers. Previous Epic experience is preferred.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of relevant work experience is required.
• Associate's degree may substitute for one year of relevant work experience.
• Customer service experience preferred.
• Strong computer, customer service, and communication skills required.
• Ability to prioritize work.
• Ability to handle confidential information and sensitive situations required.
• Interpersonal skills to work with diverse people within and outside the organization required.
• Ability to use the Epic system and Epic messaging system for registration, scheduling, and communications.

Responsibilities

• Serve as the first point of contact for patients within the Valley Health physicians’ network
• Provide administrative support to the ambulatory care team through customer service, attention to detail, and interpersonal skills
• Schedule outpatient appointments according to clinic guidelines and use scheduling functions such as wait lists
• Offer alternate providers or locations when appropriate
• Process urgent referral requests the same day and routine referral requests within 72 hours
• Obtain prior approval or prior authorization as needed
• Greet and receive patients courteously and provide appropriate documents
• Keep patients informed about care delays
• Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic
• Capture data required for regulatory and compliance requirements
• Explain payments due, receive and receipt payments, and balance the cash drawer
• Answer phones within three rings using the required greeting
• Take accurate phone messages or prescription requests using Epic messaging
• Date stamp and route incoming patient information and prepare correspondence
• Process medical record release requests and incoming mail
• Maintain confidentiality of patient health information
• Provide cross-coverage at other locations when requested
• Maintain office supplies, forms, filing systems, and clinic opening/closing processes
• Perform other requested or directed duties

Skills

Epic Proficiency

Customer Service

Confidentiality

Interpersonal Skills

Attention to Detail

Education

High School Diploma

Associate's degree substitution

Tools

Epic Messaging System

Job description

Valley Health is seeking a patient-focused administrative professional to join the ambulatory care team in Winchester, VA. You will handle front-d desk duties, schedule appointments, enter demographic and insurance data into Epic, and support smooth clinic operations.

Responsibilities include processing referrals, handling payments, maintaining confidentiality, and ensuring timely communication with patients and providers. Previous Epic experience is preferred.