Patient Experience & Scheduling Specialist

Jobtailor; Winchester (VA); On-site; USD 35,000 - 48,000; Full time

Job summary

Valley Health is seeking an organized administrative professional to act as the frontline contact for patients within its physicians’ network. You will support the ambulatory care team, schedule outpatient visits, and handle referrals with accuracy and courtesy.

You will enter patient demographics in Epic, manage payments, and maintain confidentiality while coordinating across locations. Excellent communication and multitasking are essential in this role.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• 1 year of relevant work experience required.
• Associate's degree may substitute for one year of experience.
• Customer service experience preferred.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work.
• Ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people.
• Ability to work First Shift (United States of America).

Responsibilities

• Serve as the first point of contact for patients within the Valley Health physicians’ network.
• Provide administrative support to the ambulatory care team through customer service, attention to detail and interpersonal skills.
• Schedule outpatient appointments according to clinic scheduling guidelines.
• Offer alternate providers or locations when appropriate.
• Process urgent referral requests the same day and routine referral requests within 72 hours.
• Obtain prior approval or authorization as needed and communicate referral appointment instructions.
• Receive and greet patients courteously.
• Provide new patients with appropriate documents.
• Keep patients informed about care delays.
• Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic.
• Capture data required for regulatory and compliance requirements.
• Collect and receipt payments; maintain and balance the cash drawer.
• Answer phones within three rings using the required greeting.
• Take accurate phone messages and prescription requests in Epic.
• Date stamp and route incoming patient information.
• Prepare patient correspondence and process medical record release requests.
• Receive, process and distribute incoming mail.
• Maintain confidentiality of patient health information.
• Provide cross-coverage at other locations when requested.
• Maintain office supplies, forms and filing systems.
• Open and/or close the clinic according to practice guidelines.
• Perform other related duties as requested or directed.

Skills

Customer Service

Epic Proficiency

Data Entry

Outpatient Registration

Payment Collection

Referral Processing

Demographic Information Management

Attention to Detail

Prioritization

Communication Skills

Interpersonal Skills

Education

High School Diploma

Associates Degree

Tools

Epic

Job description

Valley Health is seeking an organized administrative professional to act as the frontline contact for patients within its physicians’ network. You will support the ambulatory care team, schedule outpatient visits, and handle referrals with accuracy and courtesy.

You will enter patient demographics in Epic, manage payments, and maintain confidentiality while coordinating across locations. Excellent communication and multitasking are essential in this role.