Neurology Clinic Patient Scheduler & Support

SB CLINICAL PRACTICE MANAGEMENT PLAN INC; Setauket (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Neurology Associates of Stony Brook, UFPC in East Setauket, NY, is seeking a Customer Service Representative to handle high-volume appointment scheduling and patient communications. The role requires accuracy, problem-solving, and a proactive approach in a fast-paced clinic environment.

Responsibilities include scheduling, data entry, insurance verification, and delivering courteous service to patients. Prior clerical or call center experience is preferred, with proficiency in Microsoft Office

Qualifications

• High School Diploma or GED required.
• Strong organizational and communication skills (verbal and written).
• Excellent typing skills and friendly telephone etiquette.
• Bilingual in Spanish is a plus.

Responsibilities

• High volume appointment scheduling and phone calls.
• Schedule appointments following protocols.
• Obtain, verify and input all information accurately into scheduling system.
• Conduct insurance verification.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior when dealing with patients.
• Resolve patient inquiries or escalated for solution.
• Routing calls to proper departments.
• Perform all other duties as assigned by management.

Skills

Strong organizational skills

Verbal and written communication

Typing skills

Bilingual in Spanish

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Neurology Associates of Stony Brook, UFPC in East Setauket, NY, is seeking a Customer Service Representative to handle high-volume appointment scheduling and patient communications. The role requires accuracy, problem-solving, and a proactive approach in a fast-paced clinic environment.

Responsibilities include scheduling, data entry, insurance verification, and delivering courteous service to patients. Prior clerical or call center experience is preferred, with proficiency in Microsoft Office