Neurodiagnostic Patient Experience Specialist

Duke Careers; Durham (NC); On-site; USD 42,000 - 55,000; Full time

Job summary

Duke Health's Patient Service Associate - Neurodiagnostic 2M on-site in Durham, NC supports patient check-in/out, scheduling, and revenue-cycle activities within PRMO. This role emphasizes accurate data entry, HIPAA documentation, and courteous patient service.

You will coordinate labs, post payments, and communicate with physicians and staff across clinics while maintaining compliance and patient records. The position is a Monday through Friday schedule with standard business hours.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts; handle charts and documentation.
• Check-in patients and verify demographic data in Maestro Care.
• Post co-payments and balances on accounts as due.
• Coordinate labs and procedures; schedule tests and prepare ancillary service requisitions.
• Explain billing to patients according to PRMO policies and collect payments as required.

Skills

Data entry

Medical terminology

Customer service

Organizational skills

Education

High school diploma

Job description

Duke Health's Patient Service Associate - Neurodiagnostic 2M on-site in Durham, NC supports patient check-in/out, scheduling, and revenue-cycle activities within PRMO. This role emphasizes accurate data entry, HIPAA documentation, and courteous patient service.

You will coordinate labs, post payments, and communicate with physicians and staff across clinics while maintaining compliance and patient records. The position is a Monday through Friday schedule with standard business hours.