Networking Specialist

HCLTech; Frisco (TX); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) retirement plan

Paid time off & holidays

Job summary

HCLTech is seeking a Junior ServiceNow Developer in Frisco, TX. The role focuses on developing, configuring, and maintaining ServiceNow applications under guidance from senior staff.

The candidate will assist with platform enhancements, workflows, and UI policies while supporting ITSM modules such as Incident, Change, and Service Catalog. Strong collaboration and quick learning are essential.

Qualifications

• Bachelor's degree in CS/IT/Engineering or related field.
• Recent grad or up to 2 years in software dev, IT support, or app administration.
• Basic ServiceNow platform familiarity and ITSM processes.

Responsibilities

• Support development, configuration, and maintenance of ServiceNow apps.
• Assist with platform enhancements, forms, business rules, and UI policies.
• Troubleshoot basic incidents, defects, and config issues.
• Support ITSM modules: Incident, Problem, Change, Request, Service Catalog.
• Assist testing, validation, and deployment of enhancements.
• Document processes, workflows, and knowledge articles.
• Collaborate with users and teams to gather requirements and deliver solutions.
• Configure forms, fields, notifications, and integrations.

Skills

Analytical thinking

Problem-solving

Team collaboration

Communication skills

ServiceNow knowledge

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Flow Designer

IntegrationHub

Service Portal

Job description

HCLTech is looking for a highly talented and self-motivated Junior ServiceNow Developer to join it in advancing the technological world through innovation and creativity.

Job Title: Junior ServiceNow Developer

Job ID: 138449

Position Type: Full-Time

Location: Frisco, Texas/US Texas

Role/Responsibilities

• Support the development, configuration, and maintenance of ServiceNow applications and modules under the guidance of senior developers and administrators.
• Assist in implementing ServiceNow platform enhancements, workflows, forms, business rules, client scripts, and UI policies.
• Troubleshoot and resolve basic ServiceNow incidents, defects, and configuration issues.
• Support ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog Management.
• Assist with testing, validation, and deployment of ServiceNow enhancements and updates.
• Participate in platform upgrades, patching activities, and post-deployment support.
• Create and maintain technical documentation, process workflows, and knowledge articles.
• Collaborate with business users, technical teams, and stakeholders to gather requirements and support solution delivery.
• Assist in configuring forms, fields, notifications, workflows, and integrations.
• Perform data imports, updates, and basic reporting activities within the ServiceNow platform.
• Support system monitoring and ensure platform stability and performance.
• Follow ServiceNow development best practices and organizational standards.
• Participate in training, mentoring, and continuous learning programs to enhance ServiceNow knowledge and technical skills.

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Recent graduate or up to 2 years of experience in software development, IT support, application administration, or a related field.
• Basic understanding of the ServiceNow platform and its capabilities.
• Familiarity with IT Service Management (ITSM) processes and best practices.
• Basic understanding of ServiceNow modules such as Incident, Change, Problem, Request, and Service Catalog Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Strong attention to detail and commitment to delivering quality solutions.
• Eagerness to learn new technologies and grow within the ServiceNow ecosystem.

Desired Qualifications

• ServiceNow Certified System Administrator (CSA) certification or actively pursuing certification.
• Internship or academic project experience involving ServiceNow development or administration.
• Familiarity with Flow Designer, IntegrationHub, and Service Portal concepts.
• Exposure to REST APIs, web services, and system integrations.
• Basic understanding of Agile and Scrum methodologies.
• Knowledge of CMDB, Asset Management, or IT Operations Management concepts.
• Experience with source control tools and software development lifecycle practices.
• Exposure to cloud technologies and enterprise application platforms.

Pay and Benefits

Pay Range Minimum: $46,000 per year

Pay Range Maximum: $50,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best