Senior ServiceNow Developer

Cognizant; Atlanta (GA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Senior ServiceNow Developer to design, develop, and optimize enterprise ServiceNow solutions across ITSM, CMDB, Service Catalog, and automation. Remote initially with a transition to onsite in Atlanta, GA.

You will work with stakeholders to translate requirements into scalable, secure solutions using Flow Designer, JavaScript, REST/SOAP integrations, and platform governance. This role offers opportunities to lead technical initiatives and collaborate across teams.

Qualifications

• 7+ years of ServiceNow administration and development experience.
• Strong expertise in ITSM, CMDB, Service Catalog, Flow Designer, Discovery, and IntegrationHub.
• Hands-on experience developing solutions using JavaScript, REST APIs, and SOAP integrations.
• Experience supporting enterprise-scale ServiceNow implementations and enhancements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in Agile delivery environments.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Design, develop, and maintain ServiceNow solutions across ITSM, Service Catalog, CMDB, and workflow automation.
• Build and enhance platform functionality using Flow Designer, Service Portal, JavaScript, and ServiceNow development best practices.
• Develop and support integrations using REST APIs, SOAP services, IntegrationHub, and MID Server.
• Partner with business and IT teams to translate requirements into technical solutions that improve service delivery and operational efficiency.
• Support platform governance, upgrades, performance optimization, and production issue resolution.
• Lead technical initiatives, mentor junior team members, and contribute to ServiceNow roadmaps and continuous improvement efforts.

Skills

ServiceNow

ITSM

CMDB

Service Catalog

Flow Designer

Discovery

IntegrationHub

REST APIs

SOAP

JavaScript

Agile

Team collaboration

Education

Bachelor's degree or equivalent

Job description

Senior ServiceNow Developer

Location: Remote initially, then in Atlanta, GA

Employment Type: Full-Time

Job ID: 00069591121

About the role:

As a Senior ServiceNow Developer, you will make an impact by designing, developing, and optimizing enterprise ServiceNow solutions that improve operational efficiency and service delivery. You will be a valued member of the ServiceNow team and work closely with business stakeholders, platform owners, and technology teams to deliver scalable, secure, and innovative solutions across the ServiceNow platform.

In this role, you will:

• Design, develop, and maintain ServiceNow solutions across ITSM, Service Catalog, CMDB, and workflow automation.
• Build and enhance platform functionality using Flow Designer, Service Portal, JavaScript, and ServiceNow development best practices.
• Develop and support integrations using REST APIs, SOAP services, IntegrationHub, and MID Server.
• Partner with business and IT teams to translate requirements into technical solutions that improve service delivery and operational efficiency.
• Support platform governance, upgrades, performance optimization, and production issue resolution.
• Lead technical initiatives, mentor junior team members, and contribute to ServiceNow roadmaps and continuous improvement efforts.

Work model:

We strive to provide flexibility wherever possible. Based on this role's business requirements, this position is located in Atlanta, Georgia. The role may be performed remotely during the initial onboarding period; however, candidates should be prepared to transition to an onsite work arrangement in Atlanta as project and business needs evolve.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

What you need to have to be considered:

• 7+ years of ServiceNow administration and development experience.
• Strong expertise in ITSM, CMDB, Service Catalog, Flow Designer, Discovery, and IntegrationHub.
• Hands-on experience developing solutions using JavaScript, REST APIs, and SOAP integrations.
• Experience supporting enterprise-scale ServiceNow implementations and enhancements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience working in Agile delivery environments.
• Bachelor's degree or equivalent combination of education and experience.

These will help you stand out:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS certifications (ITSM, ITOM, CMDB, HRSD, CSM, or SPM).
• Experience with ITOM, Discovery, Performance Analytics, and Asset Management.
• Experience integrating ServiceNow with Microsoft 365, Azure, Entra ID, HR systems, or ERP platforms.
• Knowledge of ITIL best practices.

Salary and Other Compensation:

Applicants will be accepted till 9/03/2026

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

The annual salary for this position will be in the range of $110,000 - $125,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!