Networking Customer Success Manager - Hybrid

hpe

Virginia (MN)

Hybrid

USD 120,000 - 275,000

Full time

4 days ago

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Job summary

Hewlett Packard Enterprise is seeking a Customer Success Manager (CSM) for Networking to coordinate post-sale support across functions. The role emphasizes leading escalations, communicating with customers, and ensuring successful implementation with cross-team collaboration.

The position is based in Herndon, VA on a hybrid schedule, requiring a bachelor’s degree or equivalent experience and strong networking expertise. Travel is occasional.

Qualifications

Bachelor's degree or equivalent work experience.
7+ years of experience supporting large, complex IP-based networks.
Strong knowledge of Internet firewalls, MPLS VPNs, OSPF, BGP and network management.
Excellent communication, interpersonal and leadership abilities in cross-functional organizations.
Occasional regional travel.

Responsibilities

Monitor, manage and audit case progress.
Deliver weekly/bi-weekly case reviews with status and RMA.
Conduct periodic operations reviews with the account team.
Deliver Postmortem/Root Cause Analysis on issues.
Perform trend analysis and drive resolution with other teams.
Provide high-level software upgrade guidance and manage non-technical escalations.
Conduct Juniper Customer Support process training sessions.
Document and educate internal resources on supported customers.
Coordinate support across multiple organizations.

Skills

IP networking

Network security

Communication

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Job description

The position is based in Herndon, VA on a hybrid schedule, requiring a bachelor’s degree or equivalent experience and strong networking expertise. Travel is occasional.

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