Client Success Manager - Networking & Cloud (Hybrid)

Hobbsnews; Herndon, Northern (VA, KY); Hybrid; USD 120,000 - 275,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) in Herndon, Virginia, seeks a Customer Success Manager (CSM) to advocate for post-sale networking accounts. The role is onsite with a hybrid work expectation and involves coordinating across technical and non-technical teams to ensure successful customer implementations.

The candidate should have a technical background, strong communication and leadership skills, and experience with Juniper-based networks, with travel as needed.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years of experience in large, complex IP-based networks.
• Strong understanding of Internet firewalls, MPLS VPNs, routing protocols (OSPF, BGP), and network management.
• Must have strong communication, interpersonal and leadership skills with cross-functional collaboration.
• Occasional regional travel.

Responsibilities

• Monitor, manage and audit case progress.
• Prepare and deliver weekly/bi-weekly case reviews to provide current case and RMA status.
• Conduct periodic operations reviews with the account team to review product and support performance.
• Prepare and deliver postmortem/root cause analyses on technical and process issues.
• Perform trend analysis and drive other teams to resolve issues.
• Provide high level software upgrade guidance and manage non-technical escalations.
• Conduct Juniper customer support process training/review sessions.
• Document and maintain customer information and educate internal resources.
• Coordinate support efforts among multiple organizations.

Skills

IP networks

OSPF

BGP

Firewalls

Communication

Leadership

Education

Bachelor's degree or equivalent

Job description

Hewlett Packard Enterprise (HPE) in Herndon, Virginia, seeks a Customer Success Manager (CSM) to advocate for post-sale networking accounts. The role is onsite with a hybrid work expectation and involves coordinating across technical and non-technical teams to ensure successful customer implementations.

The candidate should have a technical background, strong communication and leadership skills, and experience with Juniper-based networks, with travel as needed.