Senior Network Customer Success Manager — Hybrid

Hewlett Packard Enterprise Company in; Herndon (VA); Hybrid; USD 120,000 - 275,000; Full time

Job summary

Hewlett Packard Enterprise (HPE) is seeking a Customer Success Manager (CSM) in Herndon, VA to drive post-sale coordination across technical and non-technical teams. This onsite role with a hybrid schedule requires strong communication, leadership, and the ability to manage escalations for HPE Juniper products.

The CSM will lead regular status calls, review performance, and collaborate with multiple organizations to ensure successful implementation and ongoing customer satisfaction.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years of experience in supporting large, complex IP-based networks.
• Good technical understanding of Internet firewalls, MPLS VPNs, OSPF, BGP, and network management.

Responsibilities

• Monitor, manage and audit case progress.
• Prepare and deliver weekly/bi-weekly case reviews to provide current case and RMA status.
• Conduct Periodic Operations Reviews with the account team to review HPE Juniper product and support performance.
• Prepare and deliver Postmortem/Root Cause Analysis on technical and process issues.
• Perform trend analysis on customer-raised and internally identified issues, drive other teams to resolve.

Skills

Communication skills

Leadership

Cross-functional coordination

Education

Bachelor's degree or equivalent

Tools

Juniper products

Job description

Hewlett Packard Enterprise (HPE) is seeking a Customer Success Manager (CSM) in Herndon, VA to drive post-sale coordination across technical and non-technical teams. This onsite role with a hybrid schedule requires strong communication, leadership, and the ability to manage escalations for HPE Juniper products.

The CSM will lead regular status calls, review performance, and collaborate with multiple organizations to ensure successful implementation and ongoing customer satisfaction.