Service Delivery Manager, Network Project Delivery

Calance, Inc.; Plano (TX); On-site; USD 117,000 - 131,000; Full time

Benefits offered by this job

EPO/PPO Medical Plan (Anthem)

HMO/PPO Dental programs (Anthem)

Vision - VSP (MetLife)

401K VOYA Retirement vesting program

Job summary

Calance is seeking a Service Delivery Manager, Network Project Delivery in Plano, TX. You will lead a network project delivery organization—including LAN, WAN, OT, security, and wireless—overseeing two Delivery Leads and a ~40-person team, driving governance and QCD.

As the senior customer-facing point of contact, you will build executive relationships, standardize delivery into a scalable service, and champion Kaizen and operational excellence.

Qualifications

• 8+ years in IT infrastructure or network engineering, including 5+ years in network project delivery.
• 3+ years leading managers and teams of 20+.
• Manager-level customer-facing experience.
• Experience transitioning project work into managed services (ITIL service design and transition).
• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.

Responsibilities

• Establish delivery governance across LAN, WAN, OT, security and wireless projects.
• Allocate resources across the team, balancing skills and workload.
• Track portfolio KPIs (schedule, cost, quality, utilization, satisfaction).
• Deliver executive reporting and negotiate scope and resources.
• Coach and develop Project Delivery Leads and teams.
• Select and manage partner companies, including contracts.
• Define service catalog, SLAs, operating model and Kaizen across delivery processes.

Skills

IT infrastructure

Network project delivery

Team leadership

Customer-facing experience

ITIL service design and transition

Education

Bachelor's degree or equivalent experience

Tools

PMP

PgMP

ITIL 4

CCNP/CCIE

CISSP

ServiceNow

Jira

Microsoft Project

Power BI

OT/industrial networking

Job description

Job Title: Service Delivery Manager, Network Project Delivery - ID: 45152

Duration: 6 months (Contract to Hire)

Start Date: ASAP

Location: Plano, Texas, United States

Work Arrangement: Onsite in Plano, TX (Contract-to-Hire), 3 days a week onsite

Client

Ready to lead where network infrastructure meets operational technology? A leading technology and mobility solutions provider is seeking a Service Delivery Manager, Network Project Delivery. This role offers the chance to shape a scalable service delivery model and advance your leadership career.

Role Summary

Lead a network project delivery organization supporting LAN, WAN, Operational Technology (OT), network security, and wireless initiatives. You will oversee two Project Delivery Leads and a team of approximately 40, driving governance and Quality, Cost, and Delivery (QCD) across the portfolio. As the customer's senior point of contact, you will build trusted executive relationships while championing Kaizen and operational excellence. This role also transforms in-house delivery into a standardized, scalable service offering.

Responsibilities

• Establish delivery governance, including stage gates, change control, and reporting cadence across LAN, WAN, OT, security, and wireless projects.
• Allocate resources across the team, balancing skills, workload, and priorities.
• Track portfolio KPIs (schedule, cost, quality, utilization, satisfaction), managing risks and escalations.
• Deliver executive reporting and negotiate scope, priority, and resource trade-offs.
• Coach and develop Project Delivery Leads and team members, including hiring and succession planning.
• Select and manage partner companies, including contracts and acceptance criteria.
• Define service catalog, SLAs, and operating model, driving Kaizen across delivery processes.

Ideal Candidates Will Have

• 8+ years in IT infrastructure or network engineering, including 5+ years in network project delivery
• 3+ years leading leads, managers, and teams of 20+
• Manager-level customer-facing experience
• Experience transitioning project work into managed services (ITIL service design and transition)

Required Skills/Experience

• Routing and switching, WAN (MPLS, SD-WAN, VPN), LAN, Wi‑Fi design, and network security (firewalls, NAC, segmentation)
• Multi‑project portfolio management, including scope, schedule, cost, risk, and change
• Vendor or partner management
• Excellent communication, judgment, and documentation skills; business‑level English
• Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience

Other Skills

• PMP, PgMP, ITIL 4, CCNP/CCIE, or CISSP
• OT/industrial networking (Purdue model, ISA/IEC 62443)
• Lean or Kaizen methods
• ServiceNow, Jira, Microsoft Project, or Power BI

Benefits

• EPO/PPO Medical Plan (Anthem)
• HMO/PPO Dental programs (Anthem)
• Vision - VSP (MetLife)
• 401K VOYA Retirement vesting program

Employer

Calance is a global IT company with operations in the United States, Canada, and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents, and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care, and 401K.

Calance - the place to grow.

Website: www.calance.com

Pay Range

Pay Range - $85.00-95.00/hr W2 BoE