Network Voice Engineer

Hi-Tech Solutions; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in Virginia seeks a skilled professional to manage voice network services. Responsibilities include troubleshooting Cisco and Shoretel systems, leading a team of engineers, and analyzing telecommunications issues. Ideal candidates will have experience with Cisco Unified Call Manager and voice over IP protocols. This position requires strong analytical skills and a proactive approach to problem-solving. Competitive compensation and growth opportunities available.

Qualifications

• In-depth understanding of Cisco and Shoretel voice network devices.
• Experience in installation and troubleshooting of IP telephony systems.
• Strong analytical skills for problem resolution and root cause analysis.

Responsibilities

• Manage a team of L2 Engineers and oversee performance metrics.
• Troubleshoot and resolve telecommunication problems with third-party providers.
• Participate in routine operational meetings and maintain network documentation.

Skills

Voice network deployment models

Cisco Unified Communication products

Voice over IP protocols

Troubleshooting skills

Telecom infrastructure protocols

Tools

Cisco Unified Call Manager

Cisco Voice Gateway

Shoretel devices

Job description

• Have clear understanding of Cisco and Shoretel Voice network deployment models and should understand functioning of voice network devices.
• Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones
• Knowledge in Video conferencing will be added advantage
• Good implementation/troubleshooting experience on Cisco IPT & IPCC Express.
• Installation, Configuration and troubleshooting of Shoretel IP telephony. Having worked on Shoretel devices will add more value
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
• Routing and Switch protocols: BGP, EIGRP, VLAN, CDP, VTP, STP, RIP, RSTP, WLAN, MPLS
• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
• Manages delivery team of L2 Engineers
• Tracks and updates key performance metrics
• Provide team support and process improvements through individual contributions.
• Participate in routine operational meetings
• Maintain and update voice network diagrams and vendor information for voice network devices
• Have very good troubleshooting and analytical skills.
• Report on Telephony Problems within established time frames.
• Perform root cause analysis in accordance with the Procedures Manual.
• Participate in root cause analysis if needed.
• Produce root cause analysis report.
• Perform Telephony Problem trend analysis.
• Prepare, produce, review and provide a trend analysis report.
• Review trend analysis report.
• Propose recommendations to improve the support process.
• Plan and test voice network software upgrades.
• Plan and test disaster recovery and backup plans.
• Participate in rotating “on call” schedule with other members of the team

Qualifications

Has strong background with the following:

• Cisco Unified Call Manager
• Cisco Voice Gateway

Additional Information

Technical Recruiter

Hi-Tech Solutions, Inc. | Information Technology Consulting