Lead Network Voice Engineer – Cisco UC & Shoretel Expert

Hi-Tech Solutions; Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT consulting firm in Virginia seeks a skilled professional to manage voice network services. Responsibilities include troubleshooting Cisco and Shoretel systems, leading a team of engineers, and analyzing telecommunications issues. Ideal candidates will have experience with Cisco Unified Call Manager and voice over IP protocols. This position requires strong analytical skills and a proactive approach to problem-solving. Competitive compensation and growth opportunities available.

Qualifications

• In-depth understanding of Cisco and Shoretel voice network devices.
• Experience in installation and troubleshooting of IP telephony systems.
• Strong analytical skills for problem resolution and root cause analysis.

Responsibilities

• Manage a team of L2 Engineers and oversee performance metrics.
• Troubleshoot and resolve telecommunication problems with third-party providers.
• Participate in routine operational meetings and maintain network documentation.

Skills

Voice network deployment models

Cisco Unified Communication products

Voice over IP protocols

Troubleshooting skills

Telecom infrastructure protocols

Tools

Cisco Unified Call Manager

Cisco Voice Gateway

Shoretel devices

Job description

A leading IT consulting firm in Virginia seeks a skilled professional to manage voice network services. Responsibilities include troubleshooting Cisco and Shoretel systems, leading a team of engineers, and analyzing telecommunications issues. Ideal candidates will have experience with Cisco Unified Call Manager and voice over IP protocols. This position requires strong analytical skills and a proactive approach to problem-solving. Competitive compensation and growth opportunities available.