Systems Administrator Technician - TS/SCI with Polygraph

General Dynamics Information Technology, Inc.; Aurora (CO); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

401K match

Health benefits

Internal mobility

Job summary

General Dynamics Information Technology, Inc. in Aurora, CO, is seeking a Systems Administrator Technician to maintain and support desktop, server, voice, video and network hardware across IT services. The role emphasizes incident resolution, equipment troubleshooting and customer service on site.

The successful candidate will have 1+ years of related experience, US citizenship, and a valid DoD IA certification (Security+ CE minimum). TS/SCI with Polygraph clearance is required.

Qualifications

• 1+ years of related experience.
• CompTIA Security+ CE is the minimum certification.
• US Citizenship required.
• Active TS/SCI with Polygraph clearance.

Responsibilities

• Maintain computers, voice, video, network and server hardware used to support IT services.
• Provide installation, maintenance and troubleshooting of IT systems applications and related peripheral hardware.
• Serve as a primary contact for customers; communicate incident status and solutions.
• Perform daily system checks, asset and configuration management, and change management tasks.
• Troubleshoot hardware failures and perform IMACD tasks and system recovery.

Skills

Computer Hardware

Information Systems

Information Technology (IT) Systems

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Job Family: IT Infrastructure and Operations

Job Qualifications: Skills: Computer Hardware, Information Systems, Information Technology (IT) Systems Certifications: None Experience: 1 + years of related experience US Citizenship Required: Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. At GDIT, people are our differentiator. Our Systems Administrator Technician supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.

Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
• Install, upgrade, repair, support customer baseline equipment and related devices
• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
• Reseat cards, reboot hardware, replace hardware components, and replace cabling
• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
• Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
• Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
• Support non-standard surge services for special projects and high visibility activities as directed
• Collaborate with internal and external customers, agencies, and service providers
• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
• Provide process improvement recommendations and integrate support best practices.
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

• Security Clearance Level: Active TS/SCI with Polygraph
• Location: On Customer Site
• Education: Technical Training, Certification(s) or Degree
• Required Experience: 1+ years of related experience
• Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
• Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification.
• As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays.

Salary:

The likely salary range for this position is $68,000 - $92,000. This is not, however, a guarantee of compensation or salary.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Onsite Work Location: USA CO Aurora

Additional Work Locations: Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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