Network Technician - PBX

Alaska Communications; Anchorage (AK); On-site; USD 62,000 - 70,000; Full time

Job summary

Alaska Communications in Anchorage is seeking a Network Technician for PBX systems. The role involves delivering customer service, diagnosing and correcting issues, provisioning services, and wiring and installing PBX/Key systems across customer sites.

Occasional travel to remote Alaska locations is required. The position requires a high school diploma, a valid driver’s license, and formal apprenticeship training or equivalent experience, plus two years in related work.

Qualifications

• High school diploma required.
• Driver's license required.
• Four years of training in a relevant telephone apprentice program or equivalent.
• Two years of experience in the skills/work this position will perform.
• Travel to remote areas of Alaska may be required.

Responsibilities

• Provide customer service and troubleshooting for ACS products and services.
• Educate customers on available ACS products and services.
• Provision and de-provision products and services.
• Determine cable distribution to fulfill service requirements.
• Install and configure PBX/Key systems and related equipment.
• Conduct fault location and routine maintenance tests.

Skills

Customer service

Troubleshooting

Cable distribution

System installation

Education

High school diploma

Apprentice program or equivalent

Job description

## Network Technician - PBXApply: Anchorage, Alaska: Full time: Posted Today: JR100618At Alaska Communications, we’re committed to putting our **team first**, always being **customer focused**, having a **can-do attitude**, **owning our results** and always **acting with integrity**. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?***We are unable to support remote international applicants or routinely sponsor work visas.***The compensation range for this job is:$45.31 - $51.03 **Job Duties** **PBX Technician**Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services. Answer customer inquiries.Determine cable distribution to fulfill service requirements. Run, secure and terminate necessary cabling.Place equipment cabinets, racks, or supporting frame work. Accomplish all inter-cabinet wiring.Install associated sets and sub-sets of business systems.Install associated power equipment and make necessary distribution.Install and provision system programming.Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions.Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.Perform preventative maintenance and database backupsInstall, maintain, and modify PBX and Key Systems.Installation and configuration of vendor specific cards and equipment **Minimum Qualifications****Minimum Education and Experience Required** You must have a high school diploma and must possess and maintain a driver’s license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications. Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform. This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska. **Certifications and Licenses Required** External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position. Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL. **Additional Job Requirements** External applicants must successfully pass a pre-employment suitability assessment and drug test.We hope you’ll join us as we change lives through technology.