Network Technician - PBX

110 Alaska Communications Systems Holdings, Inc.; Anchorage (AK); On-site; USD 62,000 - 70,000; Full time

Job summary

Alaska Communications seeks a PBX Technician to provide customer service, troubleshoot, educate customers on available ACS products and services, and provision and de-provision products and services for local clients.

The role covers installing and maintaining PBX/Key systems, cabling, fault location, and routine maintenance to ensure reliable connectivity across Alaska. A high school diploma and driver’s license are required, with vendor training preferred.

Qualifications

• High school diploma required; valid driver’s license.
• Vendor training or certifications preferred.
• 4 years in a relevant telephone apprentice program or equivalent.

Responsibilities

• Provide customer service and troubleshoot PBX/telecom services.
• Install, provision, and de-provision products and services.
• Determine cable distribution and install cabling.
• Perform fault location and routine maintenance on PBX and related systems.

Skills

Customer service

Troubleshooting

Provisioning

PBX/Key systems

Education

High school diploma

Job description

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas. The compensation range for this job is: $45.31 - $51.03

Job Duties

• PBX Technician Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services.
• Answer customer inquiries.
• Determine cable distribution to fulfill service requirements.
• Run, secure and terminate necessary cabling.
• Place equipment cabinets, racks, or supporting frame work.
• Accomplish all inter-cabinet wiring.
• Install associated sets and sub-sets of business systems.
• Install associated power equipment and make necessary distribution.
• Install and provision system programming.
• Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions.
• Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests.
• Perform preventative maintenance and database backups Install, maintain, and modify PBX and Key Systems.
• Installation and configuration of vendor specific cards and equipment

Minimum Qualifications

Minimum Education and Experience Required You must have a high school diploma and must possess and maintain a driver’s license.

Network Technicians are normally required to have and maintain vendor specific training and/or certifications. Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.

Certifications and Licenses Required

External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position. Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.

External applicants must successfully pass a pre-employment suitability assessment and drug test.

Additional Job Requirements

External applicants must successfully pass a pre-employment suitability assessment and drug test.

We hope you’ll join us as we change lives through technology. For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities. Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.